LaunchPad unable to connect.

Discussion in 'Player Support' started by Zultanath, Jan 9, 2013.

  1. Javelin6

    Connection Information:
    - Who is your ISP ? Comcast
    - What is the make & model of your router/modem/hybrid device ? SMC-SMCD3MG
    - Type of connection (Wireless/Wired) ? Wired
    - DSL, Cable or Fiber ? Cable
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ? 7ms P, 33Mbs D, 12Mbs U.
    -Where exactly during the launcher process are you currently running into this issue ? After launch of shortcut.
  2. Blackhand

    Same issue. Already submitted a ticket with attached files.

    ISP: Comcast
  3. WhiskyJak

    Add me to the list :/
  4. BOOKEN

    Connection Information:
    - Who is your ISP ?
    Comcast
    - What is the make & model of your router/modem/hybrid device ?
    Comcast Modem by Scientific Atlanta -- Linksys WRT54G Router
    - Type of connection (Wireless/Wired) ?
    Wired
    - DSL, Cable or Fiber ?
    Cable
    - Download and upload speeds
    Ping 12; Down: 25 Mbps; Up: 3.5 Mbps
    -Where exactly during the launcher process are you currently running into this issue ?
    After opening the launcher, also get a 'working' icon and then an error about 5 seconds later.
  5. Grimno

    Connection Information:
    - Who is your ISP ?
    Comcast
    - What is the make & model of your router/modem/hybrid device ?
    Belkin
    - Type of connection (Wireless/Wired) ?
    Wired
    - DSL, Cable or Fiber ?
    Cable
    - Download and upload speeds
    Not sure but usually good~
    -Where exactly during the launcher process are you currently running into this issue ?
    After I click the game, about 2-3 seconds in it gives the launchpad error.
  6. Fluffer

    Seems to have a problem with comcast.
  7. maShine

    Sounds like a Problem with your ISP. I think its not launcher releated.

    Perhaps a problem with the DNS Server or their backbone.
  8. huehue

    Using the web launcher works, thanks.
  9. Stigler

    Its not just comcast, there are other providers with the same issue, and not just the US.

    Is that web based launcher legit?
  10. PItt79

    Yes it's legit. It doesn't seem to work for some people that are playing via Steam and to be honest before today when I started poking around I didn't even know there was a web launcher. That's why I was thinking it's something with the desktop client. Who knows... I'm just glad it works for me! It's my day off and all I wanted to do today was play PS.
    • Up x 1
  11. Scowl

    Connection Information:
    - Who is your ISP ?
    Comcast
    - What is the make & model of your router/modem/hybrid device ?
    Arris modem/Netgear router
    - Type of connection (Wireless/Wired) ?
    Wired

    [IMG]
    [IMG]
  12. metrotw

    i play thru steam and you're probably right..the launcher only works with the stand alone client.

    since nothing is being resolved here as of yet im going to go ahead and download it and try the web based launcher again.

    quick edit: you cant even install the game (non steam). it hangs up with the 4-404 error.
  13. Fluffer

    In a simple trace of the server that launch pad uses shows that it does in fact reach the server. It is on their side. WireShark is not showing anything unusual as well.
    [IMG]
  14. Sundererpilot


    Is there also a Browser login for the German clients that use prosiebensat1 accounts?
  15. Serevn

    Also have the problem, i was playing last night just fine, i wake up and i get this bs.
  16. metrotw

    it's most likely on their end....

    here is my tracert...the first hops are all local and no problem at all.. >20 ms ping times...

    i play on mattherson if that makes any difference

    [IMG]
  17. Zendule

    Connection Information:
    - Who is your ISP ? Comcast
    - What is the make & model of your router/modem/hybrid device ? Intel gigabit NIC, Cisco EA4500 router
    - Type of connection (Wireless/Wired) ? Wired
    - DSL, Cable or Fiber ? Cable
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ? http://www.speedtest.net/result/2427425873.png
    -Where exactly during the launcher process are you currently running into this issue ? As soon as launcher loads

    [IMG]
  18. Scowl

    My Everquest loader works just fine...
  19. UnDeaD_CyBorG

    • Who is your ISP ?
      Vodafone (Germany), originally Arcor AG
    • What is the make & model of your router/modem/hybrid device?
      DSL Easybox 802
    • Type of connection ?
      Router, Wire Connection
    • DSL, Cable or Fiber ?
      DSL
    [IMG]

    -Where exactly during the launcher process are you currently running into this issue ?
    Progress indicator turning some seconds -> error message

    I first tried the older hint of deleting the cache, to no avail.
    I could use the direct connect over the web application, but ingame, ALL UI texts are missing.
    Mostly goes either ##UI.*text* or just <ERROR>.
  20. Germanius_GER

    Any fix to this?