LaunchPad unable to connect.

Discussion in 'Player Support' started by Zultanath, Jan 9, 2013.

  1. NobodysNightmare

    - Who is your ISP ?
    Vodafone (Germany)
    - What is the make & model of your router/modem/hybrid device ?
    AVM FritzBox 7390
    - Type of connection (Wireless/Wired) ?
    Wireless
    - DSL, Cable or Fiber ?
    DSL
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ?
    35 ms; 5.96 down; 0.61 up (all values OK)
    -Where exactly during the launcher process are you currently running into this issue ?
    Progress indicator turning some seconds -> error message

    Important: Another Computer (with a slightly older patch-level [~66MB] if that matters) in my home network is able to connect. So I would say it is not about ISP, Router or something...
  2. Nixmaxhex

    I am having this problem as well.
  3. PItt79

    Forget the launch pad. Use the web browser based login. Why in the heck SOE hasn't posted this in the error message as a temporary fix is beyond me. The browser login works. Click the link below.
    https://lp.soe.com/ps2/live/
    • Up x 1
  4. AstroCat

    Problem just started for me this morning. Comcast. Everything else works fine, including Steam.
  5. chenlove

    thank u so much
  6. Soques

    wut?
  7. Hordak

    Who is your ISP ? Comcast (MN)
    - What is the make & model of your router/modem/hybrid device ? Arris- WBM760
    - Type of connection (Wireless/Wired) ? Wired
    - DSL, Cable or Fiber ? Cable
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) http://www.speedtest.net/result/2427165387.png
    -Where exactly during the launcher process are you currently running into this issue ? Right when I first launch the game before the play button before login
  8. nomad1721

    "LaunchPad was unable to connect. Please check the network connection or try again later. If the problem persists please visit http://www.soe.com/help for assistance.(4-404)"

    Error occurs on startup of PS2 via Steam. Was able to connect yesterday at 3pm.

    ISP: Comcast
    "Xfinity" Arris TG682G/CT - Wireless Router/Cable Modem
    Connection: Wired


    [IMG]
  9. ShortTimer

    - Who is your ISP ?
    Comcast
    - What is the make & model of your router/modem/hybrid device ?
    Xfinity Arris TG862 Modem/Router
    - Type of connection (Wireless/Wired) ?
    Ethernet
    - DSL, Cable or Fiber ?
    Cable
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ?
    [IMG]
    -Where exactly during the launcher process are you currently running into this issue ?
    Cannot patch immediately at launch. Launch the game and straight to error.
  10. Soques

    Okay Admittedly I was skeptical of this as I was thinking it wasn't legit. It was legit though and does work to get around the launcher issue.

    +1
  11. GlirkDient

    I have tried to use that and it just sits at installing and does nothing. I have the game installed on steam - perhaps it can't detect my local files? The advanced options do nothing when i clock open directory and list nothing under the files.
  12. MjrVenom

    Connection Information:
    - Who is your ISP ?
    ARCOR [Vodafone (Germany)]
    - What is the make & model of your router/modem/hybrid device ?
    D-LINK DIR 615
    - Type of connection (Wireless/Wired) ?
    Wired
    - DSL, Cable or Fiber ?
    DSL
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ?
    [IMG]
    -Where exactly during the launcher process are you currently running into this issue ?
    Right after the launcher window opens an empty box with a 'working' icon appears and then the error after about 2s - 5s.
  13. Zapier

    Connection Information:
    - Who is your ISP ?
    Comcast
    - What is the make & model of your router/modem/hybrid device ?
    Linksys E1200
    - Type of connection (Wireless/Wired) ?
    Wired
    - DSL, Cable or Fiber ?
    Cable
    - Download and upload speeds (ping, dl, ul; can check this by going to http://speedtest.net/ ) ?
    [IMG]
    -Where exactly during the launcher process are you currently running into this issue ?
    Right at opening of the launcher as it tries to connect, it gives the
    4-404 error.


    Seems like Comcast is a very common ISP in this issue so far...
  14. Phaze

    I'm on Comcast... same issue.
  15. hondaf17

    ISP- Comcast
    Make/Model - Motorola Surfboard 6121
    Wired connection
    Connection - Cable
    DL/UL - 13.03 Mbps, 3.88 Mbps, 17ms Ping

    [IMG]
  16. RaTzo

    Same problem here.

    ISP = Eastlink
    Not going to post all my specks. My connection is most obviously working as I'm able to make this post.
  17. metrotw


    this does absolutely nothing for me. i click accept on the agreement and it just sits there doing zero.
  18. huehue

    - Who is your ISP ? Comcast
    - What is the make & model of your router/modem/hybrid device ? Arris Tm722
    - Type of connection (Wireless/Wired) ? Wired
    - DSL, Cable or Fiber ? Cable
    -Where exactly during the launcher process are you currently running into this issue ? At login
  19. Fluffer

    Same problem... Comcast, don't know modem model # its stock one, wired\wireless, Fiber, at login
    [IMG]
  20. DaftMedic

    ISP: Comcast
    Make & Model of router/modem/hybrid device: Arris TM602
    Type of Connection: Wired
    DSL, Cable or Fiber: Cable
    Where exactly during the launcher process are you running into the issue? About 2s after starting the launcher, during the circular loading bar.
    Speedtest: 10ms, 24.92 Mbps down, 3.55 Mbps up