in that case Gates of Discord was sold via an AUTHORIZED 3rd party Vendor. same with amazon. what you are not getting is that the vendor you buy from has to be AUTHORIZED by DGC (excuse me i realize i was typing the wrong initials my apologies). so in your instance of GoD SOE (at the time sold): SOE would sell boxes to many vendors to sell in their stores, these are legit copies. and you buy them with your money and that store had already bought them from SOE so it's all good, if you reversed the charge, the store would come back to you not SOE. now TBM is sold though steam (or was) and thus DGC has an agreement that X money coming from the sale of TBM goes to them, and Y goes to valve for the service. if you buy from the legitimate vendor there is no real issue. (thus the hey i actually bought it from steam not someone else) you have access to your sales record and can prove it. this is something that happened on EBAY. someone put up a sale for a Playstation 3 BOX and someone paid 400 or more for it and got just what the description said... the BOX of a playstation 3. they tried fighting it in ebay (ebay said the sale WAS specific to what he got) and the credit card said well the sale stated what you got, that person lost 400 bucks. in counter to that, someone put up a sale for an xbox 1 on ebay and ended up sending a faded picture of an xbox 1, that person was reported to the feds and the person that won the auction got their money back. the point is not that it's virtual or not, the point is these were not bought FROM DGC OR a vendor they authorized. and these people took that risk and this is the result. they had no buyer protection because of it.