Level3 issues? Post some info here

Discussion in 'Official News and Announcements' started by d_carey, Jul 12, 2014.

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  1. Napsterbater


    And what step have to taken to prove its Level3 causing your issue and not your ISP or even SOE's server/connection.

    Because those traces show nothing.
  2. Alastyn



    wheres emerlands ip ??
  3. Alastyn

    i dont know what this is about but i did the same ip the guy who posted last results i am on emerald and i am getting ping fluctuating in game i normally play on avg 300 ping good enough for me it gets to from 600 to maximum to 84000 sometimes and everything flies in the air tanks and all most time i can play fine in large fights like 200 people in area or sometimes cant play at all like 14 people in an area. so i generally log out and come later when they start flying and teleporting.

    Tracing route to 69.174.216.21 over a maximum of 30 hops

    1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 7 ms 8 ms 7 ms 117.206.176.1
    3 179 ms 18 ms 114 ms 218.248.169.126
    4 43 ms 42 ms 42 ms 115.114.57.165.static-Mumbai.vsnl.net.in [115.114.57.165]
    5 259 ms * 258 ms ix-0-100.tcore2.MLV-Mumbai.as6453.net [180.87.39.25]
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 253 ms 253 ms 253 ms if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
    9 256 ms 255 ms 255 ms if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
    10 257 ms 256 ms 256 ms 80.231.153.66
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 254 ms 252 ms 252 ms ae-1-60.edge1.Washington1.Level3.net [4.69.149.13]
    16 255 ms 254 ms 255 ms vl124.asheqnx-2.sonyonline.net [63.215.136.202]
    17 257 ms 256 ms 257 ms 69.174.216.21

    Trace complete.

    came back frm game coz everybody started flying and saw this post so replied i am going to study something till then

    wud love to help if told exactly how to help :)
  4. Napsterbater

    You realize you are playing on a server that is 1/3rd way around the world. Of course you are gonna have issues. You are lucky you can play at all.

    Why are you not playing on a closer server? EU or AU servers should be closer.
  5. Foxirus

    Tracing route to lp.soe.com [64.37.171.24]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 2 ms 1 ms 2 ms 63.246.248.1.dynamic.musfiber.com [63.246.248.1]

    3 2 ms 1 ms 1 ms 63.246.240.165.static.musfiber.com [63.246.240.1
    65]
    4 2 ms 1 ms 2 ms 63.246.240.189.static.musfiber.com [63.246.240.1
    89]
    5 1 ms 2 ms 1 ms 63.246.240.181.static.musfiber.com [63.246.240.1
    81]
    6 32 ms 31 ms 33 ms nsvotnvg-ert-01-G0-2-104.cinergycom.net [216.205
    .216.13]
    7 31 ms 31 ms 32 ms h80.72.102.166.static.ip.windstream.net [166.102
    .72.80]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 62 ms 62 ms 60 ms ae-1-6.bar2.LasVegas1.Level3.net [4.69.148.1]
    15 63 ms 64 ms 62 ms ae-0-11.bar1.LasVegas1.Level3.net [4.69.148.125]

    16 61 ms 62 ms 62 ms SWITCH-COMM.bar1.LasVegas1.Level3.net [205.129.1
    6.50]
    17 62 ms 62 ms 62 ms lp.soe.com [64.37.171.24]

    Trace complete.

    No clue what any of this does, But if it helps sounds good to me.
  6. Napsterbater

    Foxirus, it doesn't show anything as you are tracing to the wrong IP that is the IP for the LaunchPad server, it has nothing to do with in game issues.
  7. WurbleFlurble

    heres a trace to Emeralds IP when i was having bad ping
    Tracing route to 69.174.216.27 over a maximum of 30 hops

    1 523 ms 2 ms 4 ms 192.168.0.1
    2 42 ms 25 ms 11 ms 69.137.126.1
    3 18 ms 13 ms 17 ms te-1-2-sr01.elizabethtwn.ky.nash.comcast.net [68
    .85.50.173]
    4 16 ms 31 ms 22 ms te-3-1-sr02.elizabethtwn.ky.nash.comcast.net [68
    .86.176.229]
    5 163 ms 886 ms 679 ms xe-7-0-0-0-ar03.nashville.tn.nash.comcast.net [6
    8.86.176.225]
    6 581 ms 201 ms 885 ms ae-2-0-ar01.goodslettvll.tn.nash.comcast.net [68
    .85.174.238]
    7 23 ms 53 ms 27 ms he-5-5-0-0-cr01.56marietta.ga.ibone.comcast.net
    [68.86.90.101]
    8 29 ms 35 ms 26 ms pos-0-11-0-0-pe01.56marietta.ga.ibone.comcast.ne
    t [68.86.88.186]
    9 358 ms 491 ms 435 ms 173.167.56.2
    10 35 ms 38 ms 57 ms tge7-2.fr3.iad.llnw.net [69.28.171.233]
    11 341 ms 102 ms 108 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254]
    12 109 ms 106 ms 109 ms 69.174.216.27

    Trace complete.
  8. Alastyn


    because when i first cam to ps2 and made a new chracter at that time. the ping showed beside emerald was the lowest so it was the server for me.

    and i still come daily with no issues(mostly) unless people start to pull out like 200 tanks and zergs my ping starts catching back to all the movement of players i have to go to a area with less enemy or barren to accommodate it and get back in the fight after its back to normal 250 to 350 ping is enough for me and my flash to haunt the enemy :)

    thaugh i have to stand in a corner of the room or spawn room to let my ping come back to normal and then go out feels like a punishment sometimes like go stand in a corner lol while everyone plays and enjoys ;)
  9. Napsterbater


    You are having a lot jumps in latency throughout your whole trace, even at your first hop.

    Im guessing you are on WiFi, look for a cleaner channel, use only 1, 6 or 11. If you can try and hardwire to test as well.
  10. chbutter

    I'm seeing some weird issues in game that looks to be related to Level 3. Some gameplay footage:


    Looked like 69.174.216.21 was the IP address of Emerald that my client was using.

    $ mtr 69.174.216.21 --report -n -c 60
    HOST: kif Loss% Snt Last Avg Best Wrst StDev
    1.|-- 98.113.133.1 0.0% 60 5.6 6.1 1.2 13.3 3.1
    2.|-- 130.81.216.188 0.0% 60 14.2 9.3 3.6 15.9 3.4
    3.|-- 130.81.163.224 0.0% 60 34.6 12.8 3.7 48.2 10.3
    4.|-- ??? 100.0 60 0.0 0.0 0.0 0.0 0.0
    5.|-- 140.222.229.97 0.0% 60 8.2 8.7 4.0 15.1 2.9
    6.|-- 4.68.111.137 70.0% 60 20053 19624 18991 20053 324.4
    7.|-- ??? 100.0 60 0.0 0.0 0.0 0.0 0.0
    8.|-- ??? 100.0 60 0.0 0.0 0.0 0.0 0.0
    9.|-- ??? 100.0 60 0.0 0.0 0.0 0.0 0.0
    10.|-- 4.69.149.13 0.0% 60 10.5 18.6 10.1 79.7 14.0
    11.|-- 63.215.136.202 0.0% 60 17.5 21.4 11.1 244.9 30.7
    12.|-- 69.174.216.21 0.0% 60 13.0 16.2 11.3 22.4 3.1

    $ host 4.68.111.137
    137.111.68.4.in-addr.arpa domain name pointer te-7-3-0.edge2.NewYork2.level3.net.
    I'm gaming from New York (Manhattan) on Verizon FiOS.
  11. Napsterbater

    4.68.111.137 reporting packetloss is no issues. IT just that router preforming ICMP rate limiting since you destination server has 0% packet loss.

    Seems though you have a bit of jitter, are on WiFi? Can you test hardwired, can you pick a cleaner WiFi Channel (1, 6 and 11 are the only non interfering options)?
  12. WurbleFlurble

    Yes I'm using Wi-Fi, if by hardwire you mean a wired connection then no (router is in the other room but I'm usually at full signal strength ), and I could try to pick a cleaner channel if you tell me how to do that.
  13. Napsterbater


    Do to the nature of WiFi even being at full strength doesn't matter to much when it come to latency issues because any signal at the frequency from anything can cause both the AP and Client to hold off on transmitting or cause them to have to send them same packet again.

    You need to go into your Router/AP and change the channel that the wireless is using, just try different ones again only using 1, 6 or 11. Also if you have any 2.4ghz cordless phones or bluetooth devices active, try and eliminate them as causing the issue.
  14. DLL2

  15. Napsterbater


    PLC can be much better than WiFi but it can also suck just as much, especially if the two power circuits you are using are not on the same leg of you power service, just keep that in mind.

    I do have a PLC network and I love but i only use it for non gaming/non latency sensitive purposes, mainly light internet usage on one PC and Internet/Video transport for a WDlive and Dish Receiver.
  16. itechen2

    been having issues on Emerald. showing "poor connection" in game.
  17. Napsterbater


    Post a traceroute to 69.174.216.21
  18. TheKTMrider

    Proxy trace to
    69.174.216.27
    24 hops / 52.1 seconds


    1. Unknown
    2. 212.142.56.2
    3. 84.116.244.62
    4. aorta.net
    5. 84.116.137.221
    6. aorta.net
    7. ntt.net
    8. ntt.net
    9. 198.199.99.249
    10. 198.199.99.237
    11. 107.170.234.253
    12. 198.199.99.253
    13. telia.net
    14. telia.net
    15. Unknown
    16. Unknown
    17. Unknown
    18. Unknown
    19. Unknown
    20. Unknown
    21. Unknown
    22. Level3.net
    23. sonyonline.net
    24. 69.174.216.27
  19. SeniorChief

    whats lvl 3 I am in the dark
  20. Napsterbater


    Not sure what you used to run that but it is useless.

    You need to run a tracert from the command line in windows.
    • Up x 1
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