Fixed Random client crashes, No error. Unable to toubleshoot.

Discussion in 'Bug Reports' started by Fenl, Jul 7, 2023.

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  1. Fenl Bard

    Ever since this last patch, I and a number of my guild mates have been having issues with random client crashes, There will be no error. The client will just spontaneously poof. It happened several times on a raid last night with various people.

    I am unsure where to find the cause of this issue as no error is given. I tried looking in dbg.txt but nothing stood out other than a bunch of "Invalid render material type." and "CRender::CreateBatchWithoutColor() failed." but I don't think these are related.

    It is super intermittent, nothing in particular seems to be a cause, I wasn't opening bags or anything. I just know it's happening far more frequently. I suspect it might be related to the new UI engine.
    Fenl, Jul 7, 2023
    #1
    corwin, Yinla, Cindane and 7 others like this.

  2. chronicler Augur

    A thing that causes crashes is when you got ful inventory and make a new combine and there no spot for it
    chronicler, Jul 7, 2023
    #2

  3. Velisaris_MS Augur

    Is it only happening in raids or does it happen any other time?
    Velisaris_MS, Jul 7, 2023
    #3

  4. Fenl Bard

    I've had it happen in several places including guild hall and when just exping in Mech guardian, It's most noticeable on raids because I'm hearing every few minutes hold on guys my client crashed.
    happened at least 20 times last night to various people on raid, some more than once.
    Fenl, Jul 7, 2023
    #4

  5. Fanra https://everquest.fanra.info

    Post the last 20 lines or so of your dbg.txt.

    Usually the issue is drivers (video, audio, motherboard). Also, most people have 20 programs running in the background (most are auto-startup). Try to shut down everything you can except for EQ.

    Running any anti-virus, anti-malware programs? Shut them down (or better yet ditch them). Just have the built-in Windows Security take care of it. For just about everyone, anything else is useless, causes problems, and costs money.
    Fanra, Jul 7, 2023
    #5
    Metanis likes this.

  6. Fenl Bard

    Code:
    [Tue Jul 11 23:04:10 2023]01978:knockout 3
[Tue Jul 11 23:04:16 2023]01979:knockout 3
[Tue Jul 11 23:04:19 2023]00953:D3DXCreateTextureFromFileEx()    failed to create texture dust_01.dds    for    particle system.
 
[Tue Jul 11 23:04:19 2023]00954:D3DXCreateTextureFromFileEx()    failed to create texture dust_01.dds    for    particle system.
 
[Tue Jul 11 23:04:23 2023]01980:knockout 3
[Tue Jul 11 23:04:31 2023]01981:Dump generation request succeeded: C:\Crash\b46274a5-3a08-4282-ac29-76231aae196d.dmp
[Tue Jul 11 23:04:31 2023]01982:Fatal error occurred in mainthread! (Release Client #630)
 
[Tue Jul 11 23:04:31 2023]01983:Client Version: Jun 15 2023 11:45:29
[Tue Jul 11 23:04:31 2023]01984:Skin Directory: UIFiles\Sparxx_1_4_2_10%Less****\
 
[Tue Jul 11 23:04:31 2023]01985:Graphics DLL Loaded: Graphics DLL Version 2.00.12345
[Tue Jul 11 23:04:31 2023]01986:Graphics Build Date: Jun 15 2023 11:43:36
[Tue Jul 11 23:04:31 2023]01987:Video Card: Radeon RX 580 Series, 31.0.21001.45002
 
[Tue Jul 11 23:04:31 2023]01988:Crash (char = Hitbox, zone = mansion)
 
[Tue Jul 11 23:04:31 2023]01989:Local Player's World location at time of crash: 317.984680, 137.706100, 105.444260.
 
[Tue Jul 11 23:04:31 2023]01990:Gamestate at crash = 5
 
[Tue Jul 11 23:04:31 2023]01991:Processor: 12 of type 8664
[Tue Jul 11 23:04:31 2023]01992:Memory: Load: 96, Total Phys: 12279, Avail Phys: 452, Total Page: 27639, Avail Page: 9292, Total Virtual: 134217727, Avail Virtual: 134207214, FreeBlocks: 132323217,1169408,607443,62116,17302,10026,1294,1190,1062,730
[Tue Jul 11 23:04:31 2023]01993:CPU: Intel(R) Xeon(R) CPU          X5680  @ 3.33GHz 10000
[Tue Jul 11 23:04:31 2023]01994:Pools: Temp: 524288(2652). Persistent: 50793260(50717197). OnDemand: 4718592(4607779). Zone: 23793944(23725245)
[Tue Jul 11 23:04:31 2023]01995:MaxTextures: 105465k, CurrentTextures: 89342k, HighQualityTextures: 84384k
[Tue Jul 11 23:04:31 2023]01996:Memory Mode: Maximum
    Fenl, Jul 11, 2023
    #6 Last edited by Fenl, Jul 11, 2023

  7. Fenl Bard

    Our raid is having players crashing like crazy again. I thought this would be a more widespread issue.
    Also I don't see a dmp file where it claims it put it.
    Fenl, Jul 11, 2023
    #7 Last edited by Fenl, Jul 11, 2023

  8. Fenl Bard

    Code:
    [Thu Jul 13 22:21:02 2023]01176:knockout 3
[Thu Jul 13 22:21:51 2023]00503:D3DXCreateTextureFromFileEx()    failed to create texture speld2.tga    for    particle system.
 
[Thu Jul 13 22:21:51 2023]00504:D3DXCreateTextureFromFileEx()    failed to create texture speld2.tga    for    particle system.
 
[Thu Jul 13 22:21:51 2023]00505:D3DXCreateTextureFromFileEx()    failed to create texture speld2.tga    for    particle system.
 
[Thu Jul 13 22:21:51 2023]00506:D3DXCreateTextureFromFileEx()    failed to create texture speld2.tga    for    particle system.
 
[Thu Jul 13 22:21:51 2023]01177:Dump generation request succeeded: C:\Crash\f76049f1-ebe5-4802-a85c-8b87ef0c4043.dmp
[Thu Jul 13 22:21:52 2023]01178:Fatal error occurred in mainthread! (Release Client #630)
 
[Thu Jul 13 22:21:52 2023]01179:Client Version: Jun 15 2023 11:45:29
[Thu Jul 13 22:21:52 2023]01180:Skin Directory: UIFiles\Sparxx_1_4_2_10%Less****\
 
[Thu Jul 13 22:21:52 2023]01181:Graphics DLL Loaded: Graphics DLL Version 2.00.12345
[Thu Jul 13 22:21:52 2023]01182:Graphics Build Date: Jun 15 2023 11:43:36
[Thu Jul 13 22:21:52 2023]01183:Video Card: AMD Radeon HD 5700 Series, 8.17.10.1404
 
[Thu Jul 13 22:21:52 2023]01184:Crash (char = Jukeboxx, zone = mansion)
 
[Thu Jul 13 22:21:52 2023]01185:Local Player's World location at time of crash: 833.956787, 212.584305, 53.925053.
 
[Thu Jul 13 22:21:52 2023]01186:Gamestate at crash = 5
 
[Thu Jul 13 22:21:52 2023]01187:Processor: 4 of type 8664
[Thu Jul 13 22:21:52 2023]01188:Memory: Load: 49, Total Phys: 8119, Avail Phys: 4103, Total Page: 9399, Avail Page: 4912, Total Virtual: 134217727, Avail Virtual: 134207693, FreeBlocks: 131368917,1952807,658446,182272,24348,2463,1832,206,140,131
[Thu Jul 13 22:21:52 2023]01189:CPU: Intel(R) Core(TM) i5 CPU        650  @ 3.20GHz 10000
[Thu Jul 13 22:21:52 2023]01190:Pools: Temp: 524288(1612). Persistent: 50662188(50565277). OnDemand: 4456448(4356946). Zone: 20951192(20920299)
[Thu Jul 13 22:21:52 2023]01191:MaxTextures: 142045k, CurrentTextures: 84057k, HighQualityTextures: 84057k
[Thu Jul 13 22:21:52 2023]01192:Memory Mode: Maximum

    The night of crashing continues. But nobody else wants to post debug files.
    Fenl, Jul 13, 2023
    #8 Last edited by Fenl, Jul 13, 2023

  9. Garadgari Journeyman

    I have experienced this issue multiple times. Most of the time it is when I click on the DB button.
    Garadgari, Jul 19, 2023
    #9

  10. Fenl Bard

    Code:
    [Thu Jul 20 23:52:47 2023]03393:knockout 3
[Thu Jul 20 23:52:47 2023]03394:knockout 3
[Thu Jul 20 23:52:58 2023]03395:knockout 3
[Thu Jul 20 23:53:06 2023]03396:knockout 3
[Thu Jul 20 23:53:14 2023]03397:knockout 3
[Thu Jul 20 23:53:14 2023]03398:knockout 3
[Thu Jul 20 23:53:14 2023]03399:knockout 3
[Thu Jul 20 23:53:14 2023]03400:knockout 3
[Thu Jul 20 23:53:14 2023]03401:knockout 3
[Thu Jul 20 23:53:14 2023]03402:knockout 3
[Thu Jul 20 23:53:14 2023]03403:knockout 3
[Thu Jul 20 23:53:34 2023]03404:knockout 3
[Thu Jul 20 23:53:53 2023]03405:knockout 3
[Thu Jul 20 23:53:57 2023]03406:knockout 3
[Thu Jul 20 23:54:21 2023]03407:knockout 3
[Thu Jul 20 23:56:23 2023]02106:D3DXCreateTextureFromFileEx()    failed to create texture glittersp501.dds    for    particle system.
 
[Thu Jul 20 23:57:07 2023]03408:knockout 3
[Thu Jul 20 23:59:24 2023]03409:knockout 3
[Thu Jul 20 23:59:24 2023]02107:Invalid render material type.
 
[Thu Jul 20 23:59:24 2023]02108:CRender::CreateBatchWithoutColor() failed.
 
[Thu Jul 20 23:59:24 2023]02109:Invalid render material type.
 
[Thu Jul 20 23:59:24 2023]02110:CRender::CreateBatchWithoutColor() failed.
 
[Thu Jul 20 23:59:31 2023]02111:Invalid render material type.
 
[Thu Jul 20 23:59:31 2023]02112:CRender::CreateBatchWithoutColor() failed.
 
[Fri Jul 21 00:00:17 2023]02113:D3DXCreateTextureFromFileEx()    failed to create texture blueglobesp501.dds    for    particle system.
 
[Fri Jul 21 00:00:30 2023]03410:knockout 3
[Fri Jul 21 00:00:30 2023]03411:knockout 3
[Fri Jul 21 00:00:30 2023]03412:knockout 3
[Fri Jul 21 00:00:30 2023]03413:knockout 3
[Fri Jul 21 00:00:30 2023]03414:knockout 3
[Fri Jul 21 00:00:33 2023]03415:knockout 3
[Fri Jul 21 00:00:33 2023]03416:knockout 3
[Fri Jul 21 00:01:02 2023]03417:knockout 3
[Fri Jul 21 00:01:16 2023]03418:knockout 3
[Fri Jul 21 00:02:42 2023]03419:knockout 3
[Fri Jul 21 00:02:43 2023]03420:knockout 3
[Fri Jul 21 00:02:47 2023]03421:knockout 3
[Fri Jul 21 00:02:48 2023]03422:knockout 3
[Fri Jul 21 00:02:51 2023]03423:knockout 3
[Fri Jul 21 00:02:52 2023]02114:D3DXCreateTextureFromFileEx()    failed to create texture spelb2.tga    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02115:D3DXCreateTextureFromFileEx()    failed to create texture spelb3.tga    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02116:D3DXCreateTextureFromFileEx()    failed to create texture spelb3.tga    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02117:D3DXCreateTextureFromFileEx()    failed to create texture spelb3.tga    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02118:D3DXCreateTextureFromFileEx()    failed to create texture flare.dds    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02119:D3DXCreateTextureFromFileEx()    failed to create texture spelb3.tga    for    particle system.
 
[Fri Jul 21 00:02:52 2023]02120:D3DXCreateTextureFromFileEx()    failed to create texture spelb3.tga    for    particle system.
 
[Fri Jul 21 00:03:58 2023]03424:knockout 3
[Fri Jul 21 00:04:36 2023]03425:knockout 3
[Fri Jul 21 00:04:38 2023]03426:knockout 3
[Fri Jul 21 00:04:44 2023]03427:knockout 3
[Fri Jul 21 00:04:50 2023]03428:knockout 3
[Fri Jul 21 00:04:54 2023]03429:knockout 3
[Fri Jul 21 00:05:00 2023]03430:knockout 3
[Fri Jul 21 00:05:02 2023]03431:knockout 3
[Fri Jul 21 00:05:02 2023]03432:knockout 3
[Fri Jul 21 00:05:05 2023]03433:knockout 3
[Fri Jul 21 00:05:08 2023]03434:knockout 3
[Fri Jul 21 00:05:08 2023]03435:knockout 3
[Fri Jul 21 00:05:30 2023]03436:knockout 3
[Fri Jul 21 00:05:30 2023]03437:knockout 3
[Fri Jul 21 00:05:30 2023]03438:knockout 3
[Fri Jul 21 00:05:32 2023]02121:D3DXCreateTextureFromFileEx()    failed to create texture flare_grey02.dds    for    particle system.
 
[Fri Jul 21 00:05:32 2023]02122:D3DXCreateTextureFromFileEx()    failed to create texture ether2.dds    for    particle system.
 
[Fri Jul 21 00:05:32 2023]02123:D3DXCreateTextureFromFileEx()    failed to create texture blueglobesp501.dds    for    particle system.
 
[Fri Jul 21 00:06:13 2023]03439:knockout 3
[Fri Jul 21 00:06:26 2023]03440:knockout 3
[Fri Jul 21 00:06:26 2023]03441:knockout 3
[Fri Jul 21 00:06:28 2023]03442:knockout 3
[Fri Jul 21 00:06:34 2023]03443:knockout 3
[Fri Jul 21 00:06:35 2023]03444:knockout 3
[Fri Jul 21 00:06:35 2023]03445:knockout 3
[Fri Jul 21 00:06:35 2023]03446:knockout 3
[Fri Jul 21 00:06:35 2023]03447:knockout 3
[Fri Jul 21 00:06:36 2023]03448:knockout 3
[Fri Jul 21 00:06:36 2023]03449:knockout 3
[Fri Jul 21 00:06:43 2023]03450:knockout 3
[Fri Jul 21 00:06:47 2023]03451:knockout 3
[Fri Jul 21 00:06:48 2023]03452:knockout 3
[Fri Jul 21 00:06:48 2023]03453:knockout 3
[Fri Jul 21 00:06:55 2023]03454:knockout 3
[Fri Jul 21 00:06:55 2023]03455:knockout 3
[Fri Jul 21 00:07:03 2023]03456:Dump generation request succeeded: C:\Crash\af80b869-aad4-4ec7-9d0c-4c7f23253be6.dmp
[Fri Jul 21 00:07:03 2023]03457:Fatal error occurred in mainthread! (Release Client #630)
 
[Fri Jul 21 00:07:03 2023]03458:Client Version: Jul 19 2023 13:47:29
[Fri Jul 21 00:07:03 2023]03459:Skin Directory: UIFiles\Sparxx_1_4_2_10%Less*****\
 
[Fri Jul 21 00:07:03 2023]03460:Graphics DLL Loaded: Graphics DLL Version 2.00.12345
[Fri Jul 21 00:07:03 2023]03461:Graphics Build Date: Jul 19 2023 13:45:34
[Fri Jul 21 00:07:03 2023]03462:Video Card: AMD Radeon HD 5700 Series, 8.17.10.1404
 
[Fri Jul 21 00:07:03 2023]03463:Crash (char = Jukeboxx, zone = crystallos)
 
[Fri Jul 21 00:07:03 2023]03464:Local Player's World location at time of crash: 1197.882690, 80.597763, 80.154999.
 
[Fri Jul 21 00:07:03 2023]03465:Gamestate at crash = 5
 
[Fri Jul 21 00:07:03 2023]03466:Processor: 4 of type 8664
[Fri Jul 21 00:07:03 2023]03467:Memory: Load: 49, Total Phys: 8119, Avail Phys: 4138, Total Page: 9399, Avail Page: 3963, Total Virtual: 134217727, Avail Virtual: 134207429, FreeBlocks: 130022486,1863704,1714070,563220,19986,5385,1831,298,207,125
[Fri Jul 21 00:07:03 2023]03468:CPU: Intel(R) Core(TM) i5 CPU        650  @ 3.20GHz 10000
[Fri Jul 21 00:07:03 2023]03469:Pools: Temp: 1310720(0). Persistent: 50680020(50607137). OnDemand: 4063232(3974962). Zone: 61791440(61693090)
[Fri Jul 21 00:07:03 2023]03470:MaxTextures: 134839k, CurrentTextures: 77154k, HighQualityTextures: 77154k
[Fri Jul 21 00:07:03 2023]03471:Memory Mode: Maximum
    Happens most often with raids, especially during boss fights. We often get 5+ random people dropping out from crashes each fight. Happens more to others than me I usually only get 1-2 crashes a night. Could be related to SoF specific assets as MMM and Crystalos seem to be where it happens most often.
    Fenl, Jul 21, 2023
    #10 Last edited by Fenl, Jul 21, 2023

  11. Polako New Member

    Happens to me on the Oakwynd TLP server too.

    Random crashes no matter what i do in game. Can crash after 10minutes playing or never crash in a 10+ hours session. Raid or not.

    The dbg.txt looks the same, bunch of "knockout 3" messages for a few minutes, then i get a crash to desktop ( Fatal error occurred in mainthread! (Release Client #630 ), the game just closes without any dialog window.
    Polako, Jul 22, 2023
    #11 Last edited by Angeliana, Jul 23, 2023

  12. Cindane Journeyman

    Happened today during main raid time for EU server, Antonius Bayle. Same raid group's enchanter and I (druid), crashed same time during "Dance of the Demiurge" raid after a pretty flawless "Myconid Mutiny" run in Deepshade just before that. No other issues with crashing until this event today. Same dilemma as mentioned above - the chain *knockout 3* messages in the dbg.txt and then the client simply poofs with no on-screen error message nor "You have been disconnected." However, another toon of mine is logged in on same PC, standing in lobby, with no error or issues.
    Cindane, Jul 23, 2023
    #12
    Yinla likes this.

  13. SarrynCsihar New Member

    I have been kicked from AB server several times shortly after logging into GGH. Doing nothing, literally logged in and typed hello, etc. EverQuest freezes, and doesn't say it crashed or anything. I DID notice when I tried to alt+tab out, I had an EverQuest error (I did not catch it the few times this occurred) in a small window. You can't click the OK button, only the red X to close it sometimes. Once I had to close it through task manager, which killed EQ as well.
    Today, however, after receiving the error once, I tried logging in, but only managed to get as far as server select 3 times in a row. Each time it attempted to load to character select, it crashed instantly to desktop, with no errors. finally on the 4th attempt, I'm in game.
    SarrynCsihar, Jul 24, 2023
    #13 Last edited by Angeliana, Jul 24, 2023
    Yinla likes this.

  14. Ratalthor Developer

    If you're affected, can you PM me your character name and server name please?
    Ratalthor, Jul 24, 2023
    #14

  15. Fenl Bard


    Part of the issue is when a crash happens it says it does Dump generation request succeeded: C:\Crash\b46274a5-3a08-4282-ac29-76231aae196d.dmp (or other randomly generated name) but that file is never there, unsure if that file if it existed would shed more light on the issue or not.

    You should have a lot of DMs by now though. We raid tonight so I expect another wave of crashes and will tell them to DM you as well.
    Fenl, Jul 25, 2023
    #15 Last edited by Fenl, Jul 25, 2023
    CatsPaws likes this.

  16. Nniki Augur

    It gets created, sent, and is then immediately deleted. They can see the crash reports on their side. You can actually copy it if you're fast.
    Nniki, Jul 26, 2023
    #16

  17. Fenl Bard


    hmm.. I should set up a folder watcher then.
    Fenl, Jul 26, 2023
    #17

  18. Fenthen aka Rath

    Does anyone know what these lines mean from his log above?

    Code:
    [Thu Jul 20 23:52:47 2023]03393:knockout 3
[Thu Jul 20 23:52:47 2023]03394:knockout 3
[Thu Jul 20 23:52:58 2023]03395:knockout 3
[Thu Jul 20 23:53:06 2023]03396:knockout 3
[Thu Jul 20 23:53:14 2023]03397:knockout 3
[Thu Jul 20 23:53:14 2023]03398:knockout 3
[Thu Jul 20 23:53:14 2023]03399:knockout 3
[Thu Jul 20 23:53:14 2023]03400:knockout 3
[Thu Jul 20 23:53:14 2023]03401:knockout 3
[Thu Jul 20 23:53:14 2023]03402:knockout 3
[Thu Jul 20 23:53:14 2023]03403:knockout 3
[Thu Jul 20 23:53:34 2023]03404:knockout 3
[Thu Jul 20 23:53:53 2023]03405:knockout 3
[Thu Jul 20 23:53:57 2023]03406:knockout 3
[Thu Jul 20 23:54:21 2023]03407:knockout 3
    Fenthen, Aug 6, 2023
    #18 Last edited by Angeliana, Aug 7, 2023

  19. Velisaris_MS Augur

    Was kinda curious about that myself.
    Velisaris_MS, Aug 7, 2023
    #19
    Fenthen likes this.

  20. Fenthen aka Rath

    Right. It doesn't seem good, but also seems normal, so I'm curious!

    We're using the dbg logfile to determine which raid instance box we connect to, and will kick the DZ if it's terrible based on data gathered by many sources.
    Fenthen, Aug 8, 2023
    #20 Last edited by Angeliana, Aug 8, 2023
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