I agree 100%... I got off work, had some free time and was ready to play.. now for 24 hours (+ it seems) I can not. I paid good money for a service I can not use for no fault of mine. I did not receive the service that I paid for and was agreed to by Daybreak. I need compensation of some sort, either 1/365th of my yearly fee (that I have paid since 1999), or some in game comp. It's as simple as that. Like Solanli stated, if my IPS drops the ball and my service is down for just 1 hour, I get 1/30th or 1/31th (or 1/28th) of my bill comped and applied to my next bill, that simple. So I don't see the issue here. If the isp drops the ball and my neighbor whom has 100mb service and myself whom has 50mb service do not have service for the day or hour, we still get comped the same.. 1/(days of month) of our bill.