Mark Tuttle Reveals Why All Access is Awesome

Dear Members,

My name is Mark Tuttle and I head up the All Access Membership team here at Sony Online Entertainment. We’ve been working around the clock to bring you SOE’s all-new game membership. Implementing this new All Access membership plan across our portfolio of games has been one of the most complicated changes to our billing system to date so we appreciate your patience while we completed these necessary updates. With that said, I am happy to inform you that we have officially launched our new All Access Membership!

At SOE, we see our players as part of our extended family so naturally our games are all about our community. It’s fun to belong to something. There’s information, status, and sometimes, really cool decoder rings. Up until now, our Members largely belonged to individual game Communities. The EverQuest members were over here talking about the “good old days” while the EverQuest II members were arguing over Shadowknights, and the Planetside 2 members were running around yelling “pew pew!” Wouldn’t it be great if we were all members of the same Community? Not only just the EQ or EQII or DCUO game Community… but the SOE Community.

To that end, SOE All Access was re-created! This valuable new program awards members with top level access to all participating SOE games. Members are no longer just a Planetside 2 member or a DCUO member. You are all now part of our extended family.

So what does this all mean? First, it means your membership dollar goes a lot farther. For $14.99 per month (or less if you purchase multiple months at a time), players can now have top tier access to all participating SOE games. This means if you want to take a break from sneaking around Auraxis in your Stalker Cloak and test your mettle against the dragon, Nagafen, or The Joker in DCUO, you can do so with all member benefits. And since your Station Cash wallet is good in all SOE games, you can drop some coin on a snazzy new outfit in EQII to announce, “Yes, I have arrived!” To continue the awesome, as a member players get 10% off the Marketplace price of that item! Go ahead, splurge for the spikey hat and the bunny mount!

One thing we want to point out is the change to the way members redeem the 500 SC membership reward each month. It will no longer be automatically delivered to players’ wallets. Instead, you will need to click the claim button in any of the participating in-game Marketplaces. This has been added to the main marketplace screen, so it’s easy to find. You’ll also know when you’re eligible to claim your next reward the same way!

My advice now is to OPT IN for emails from SOE and your favorite games. Because All Access members will receive special sales and promotions, you’ll really want to be in the know! Just go to http://soe.com/, My Account, Newsletters. Sign up for one, two, or all of them!

One of the smaller, but very cool benefits that all players receive is the new forum badge system. We all need stinkin’ badges and SOE will be delivering them shortly after All Access launches. Members will get the All Access badge that screams “status,” but everyone gets a host of other cool items to adorn their profile as well. Some have to be worked for, so be ready to step up!

This has been a massive undertaking, as it touches pretty much every team and system at SOE. While we hope it will be a seamless transition, we expect a few bugs to pop up here and there. Please be patient with us while we squash them and get ready for a host of cool membership goodness coming your way.

If you’re not currently a member of the all-new All Access we’re making it easy to join with a special deal! Get 12 months of All Access membership for just $99.99. That’s a savings of almost $20 off a one-year plan.

Thanks for reading and we hope to see you in the ranks of All Access!

Mark Tuttle
SOE Director of Ecommerce

Why board membership is awesome, you don't look like some out of touch suit asking Roshen to c/p your email to the boards.

Can we get some more info on this please?
Is this just forum stuff, if so which forum?

Sounds good I am all in now fix the actual website so I can pay you some money !

Lord Nagafen

It's Nagafen, Mark.
LORD NAGAFEN.

Or just Naggy, to his friends.

I also am trying to fork over some dough and waiting for the website to allow my card # to be entered ... Am a returning player to EQ after a couple of year break and looking forward to getting all the access to my current char!

I tried to join but it went to a blank screen.

and we are not talking about the “good old days”, but how little content there is for this game nowadays.

I am a long time (Everquest) gold member. Where do I access the other
games?

Probably in our station accounts, but it looks like that part is still being updated.

Fixed!

Our web sites are getting pretty heavy traffic today, and our team is working on this now.

Tried to redeem a station cash card and it gave me an error.

I distinctly remember that this was suggested not to long ago and that the membership was so vehemently against it that you decided NOT to do it after all. Now you turn around and sneak it in on us after saying that you heard us and wouldn't do it? SHAME ON YOU!

No credit card on file and wont let me add one either!

no they went with this because people said that is more what they wanted vs the any one item worth up to 2000 SC a month


also why did someone get the likes I should have gotten over Lord Nagafen

Sorry, you remember wrong. They were going to change it so instead of getting 500 station cash free, you would get one item up to 2000 station cash to choose from. That is what the membership was against. They changed it back to giving the 500 free, but put in the condition that you had to log in and claim it every month.

I'm still confused as to why a paying member has to log in and click a button to redeem SC. If they're paying you for service, why are they not allowed to get the bonus without actually logging in?

The same reason alot of raiding guilds use rolling DKP.
If your not logging in your not using The station sore. if your not using the station store you can accumulate large amounts of SC. the 500 SC is an incentive to use the marketplace frequently.

If you have a stockpile of fee SC your not likely gonna spend any money on the store.

the claim button ensures the people getting the incentive are seeing the sales and deals once a month increasing the likelyhood of spending SC vs automatic stockpiling if your not logging in.
SC is not part of your subscription it is an incentive to get you to spend money.

The logic is there.. prefer the old way but i can see why they did it.