In Progress Windows 11 and Battleye Issues

Discussion in 'Bug Reports' started by Mithril, Jan 10, 2024.

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  1. Mithril Community Manager

    Hello everyone, if you are using Windows 11 Pro and are stuck at Battleye's

    "Failed to install BattlEye Service"

    Please state your experiences below including a copy of the message you receive in the Battleye window.

    Also share what version of Windows you are using at the time of this error.

    Thank you!
    Mithril, Jan 10, 2024
    #1

  2. vlaamseleeuw

    admin permissions?
    not in a virtual machine?
    ;)
    vlaamseleeuw, Jan 12, 2024
    #2

  3. Mithril Community Manager

    Please state if you encounter these issues. They are unrelated to admin permissions or virtual machines. Thanks.
    Mithril, Jan 12, 2024
    #3

  4. ASYNI

    Currently the game crashes after a few minutes, but without an error message.

    However, this is also Windows 11 Pro
    ASYNI, Jan 16, 2024
    #4

  5. Mithril Community Manager

    This thread is specifically related to the Battleye window that does not allow you to get into the game. Please report all other crashes in the bug report sub forum, thanks!
    • Up x 1
    Mithril, Jan 16, 2024
    #5

  6. Tops

    game crash after a few minutes. Windows 11 - not pro version
    Windows 11 Home Version 22H2
    Tops, Jan 16, 2024
    #6 Last edited by Tops, Jan 16, 2024

  7. Mithril Community Manager

    This thread is about Battleye not letting you get past the launcher. Please check our bug report threads for all other crash issues, thanks.
    Mithril, Jan 16, 2024
    #7

  8. Hepnas

    I have this issue. I am on Windows 11 Enterprise. I was looking through some logs and here are some things I see:
    Failed to get stream from plugin.
    OnResolveName - address=69.xxx.xxx.134:xx060 OnFailed - Failed
    BaseManager::ServiceStart - an inifile section was specified but the derived manager hasn't provided access to the inifile. Failure in loading settings from the inifile.
    BaseApi connection terminated (ExternalLoggingUdp_1) address=69.xxx.xxx.134:xx063 reason=DisconnectReasonConnectFail
    Hepnas, Jan 18, 2024
    #8 Last edited by Mithril, Jan 22, 2024

  9. Hepnas

    Screenshot of error
    Hepnas, Jan 18, 2024
    #9

  10. Hepnas

    Some additional information, here is what occurs step by step: Open PS2 launcher, click play, acts as normal like the game is preparing to launch. BattlEye launcher starts, pc prompts "Do you want to allow this app to make changes to your device?" Click yes, BattlEye fails, silently crashes in the background. ie, no BSOD or anything weird like that. Here is the BattlEye message from this morning:

    08:44:40: Starting BattlEye Service...
    08:44:42: Updating...
    08:44:53: Failed to start BattlEye Service (0).
    08:44:53: Installing BattlEye Service...
    08:46:33: BattlEye Service has been successfully installed.
    08:46:33: Updating...
    08:46:33: Failed to start BattlEye Service (0).
    I am on Windows 11 Enterprise ver. 23H2 OS build 22631.3007
    Hepnas, Jan 19, 2024
    #10 Last edited by Mithril, Jan 22, 2024

  11. Hepnas

    Faulting application name: BEService.exe, version: 0.0.0.0, time stamp: 0x652602dd
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x000001c5f990958b
    Faulting process id: 0x0x50F8
    Faulting application start time: 0x0x1DA4AEFA06D3110
    Faulting application path: C:\Program Files (x86)\Common Files\BattlEye\BEService.exe
    Faulting module path: unknown
    Report Id: 4a5feaea-615b-487f-90b8-d4f834fa4dea
    Faulting package full name:
    Faulting package-relative application ID:
    Hepnas, Jan 19, 2024
    #11 Last edited by Mithril, Jan 22, 2024

  12. Mithril Community Manager

    This is very helpful, thank you Hepnas.
    Mithril, Jan 22, 2024
    #12

  13. Mithril Community Manager

    We will be investigating this issue and will make a new post once further updates are made.
    Mithril, Feb 8, 2024
    #13
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