Voice chat cant see my name

Discussion in 'Player Support' started by volth, Jul 26, 2014.

  1. volth

    When i press number 4 nothing happens.
    Is the voice chat server down?
    I got the same problem 3-4 days ago, but then i restarted PS2 and it started to work again.
    But now that dosnt help.
  2. TSR AlexS Customer Service

    Voice chat server should be up. I'd recommend following these instructions to see if it fixes your issue.

    Run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate, make backups of, and delete the following files:

    PlanetSide2.exe
    UserOptions.ini
    SoundSettings.xml
    LoadingScreen.xml
    InputProfiles.xml
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.

    Answer Title: Voice Chat Troubleshooting Guide
    Answer Link: http://help.soe.com/app/answers/detail/a_id/27664