For more than one year, I needed to use "Start image capture" to make a screenshot, since "Screenshot" was broken. Three months ago I think, "Screenshot" was fixed (apparently) and I was able to take screenshots with either commands. Now both commands are broken and I'm unable to take screenshots since the and of April.
It has rarely ever worked for me so I stopped bothering, to make matters worse MSI afterburner no longer works in the game for whatever reason, so that's one less way to take them with a 3rd party tool.
It still doesn't work, even with Steam now... I can't understand how SOE wants us to promote PS2 if we can't even take screenshots (especially of Hossin) due to a bug that exists since launch...