Planetside 2 Not responding

Discussion in 'Player Support' started by DerpyHooves, Dec 13, 2012.

  1. DerpyHooves

    Up until the latest patch I could play fine, never lagged or crashed. Now i cannot play ingame for more then 5 minutes without massive lag spikes, freezing and finally getting the planetside2.exe is not responding error.
    Details below:

    Log Name: Application
    Source: Application Error
    Date: 12/13/2012 10:40:27 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Silverwaves-PC
    Description:
    Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50c815cc
    Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50c815cc
    Exception code: 0xc0000005
    Fault offset: 0x007ed9f0
    Faulting process id: 0x1600
    Faulting application start time: 0x01cdd946749a63d7
    Faulting application path: C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe
    Faulting module path: C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe
    Report Id: 6a249dd0-453b-11e2-b246-e1899882bc10
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-12-13T15:40:27.000000000Z" />
    <EventRecordID>8377</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Silverwaves-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>PlanetSide2.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>50c815cc</Data>
    <Data>PlanetSide2.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>50c815cc</Data>
    <Data>c0000005</Data>
    <Data>007ed9f0</Data>
    <Data>1600</Data>
    <Data>01cdd946749a63d7</Data>
    <Data>C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe</Data>
    <Data>C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe</Data>
    <Data>6a249dd0-453b-11e2-b246-e1899882bc10</Data>
    </EventData>
    </Event>
    DerpyHooves, Dec 13, 2012
    #1

  2. DerpyHooves

    I also did a full reinstall etc did nothing to improve on the crashing or ingame performance.
    DerpyHooves, Dec 13, 2012
    #2

  3. TSR-SeanF Customer Service

    This particular problem can have a few different causes which would be very difficult to identify without being able to review your current system specs. If you have not already done so, I would suggest opening a support ticket with us so we can review this information and see what the cause of the problem may be. You can do so at the following link:

    http://help.station.sony.com/app/ask
    TSR-SeanF, Dec 13, 2012
    #3