Game Error G25

Discussion in 'Player Support' started by bobthesandwich, Oct 9, 2013.

  1. bobthesandwich

    So I have built a new computer. I downloaded Planetside 2 to be the first game I run. I start it up and then I get GAME ERROR G25. It says "YOUR VIDEO CARD HAD TROUBLE INITIALIZING AND MAY NOT MEET THE MINIMUM REQUIREMENTS TO RUN PLANETSIDE 2" I don't if there's something wrong with the drivers or something like that.
    Im currently using a Radeon 7870 and a AMD FX-6300.
    Any suggestions/advice will be helpful. Thanks.
  2. stix6029

    G25 Error : There was an issue accessing your video card. Update your video card drivers from the manufacturer's website. If that doesn’t work a new video card may be required. If the error persists, please contact Technical Support.
  3. bobthesandwich

    All drivers up to date and just got this card two days ago. Any other suggestions?
  4. stix6029

    This error always happen when there is a problem with your video card.

    1- Delete old drivers.
    2- Run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files

    PlanetSide2.exe
    UserOptions.ini
    SoundSettings.xml
    LoadingScreen.xml
    InputProfiles.xml
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.