Current Issues with Avast Anti-Virus

Discussion in 'Player Support' started by TSR-SeanF, Oct 23, 2013.

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  1. TSR-SeanF Customer Service

    Greetings Auraxians!

    The Avast Anti-Virus program is currently flagging the PlanetSide 2 game client as the Win32: Hoblig [Heur] virus. This is a false flag and can be disregarded as a threat to your system. We are currently working to resolve this issue and should have it addressed as soon as possible.

    In the mean time, you can add PlanetSide 2 as an exception to the software in order for it to work properly with Avast. A full list of exceptions can be found here:

    Answer Title: Firewall Troubleshooting - Exception List for Windows
    Answer Link: http://help.soe.com/app/answers/detail/a_id/37058

    If you have any additional questions in the mean time please feel free to open a support ticket with us so we can address them for you. I apologize for any inconvenience that this issue may cause in the mean time.

    Thank you for your patience.
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