CreateDXGIFactory2 could not be located in d3d11.dll

Discussion in 'Player Support' started by TheFatCat101, Jan 29, 2014.

  1. TheFatCat101

    Whenever I try to run the PTS client, these errors pop up saying "The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library C:\WINDOWS\SYSTEM32\d3d11.dll."

    This error pops up for three different processes: LaunchPad.exe, AwesomiumProcess.exe, and PlanetSide2.exe

    After clicking through the OK's, the game still runs and generally functions fine, but these errors still bother me.
    Also recently PhysX is back on PTS but I can't seem to see any of it, and I suspect it has something to do with these error messages.

    My graphics driver is up to date and so is my windows. I have already reinstalled windows once after this same problem hit the live client and other games, but now its back only for the PTS client.

    Specs:
    i5 4670k
    GTX 770 2gb
    8gb 1600mhz RAM
    MSI G45 Z87 MB
    Windows 8.1

    Pictures of all error popups:

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  2. starlinvf

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