Can't Log In

Discussion in 'Player Support' started by Jaelar, Mar 1, 2013.

  1. Jaelar

    I get this message:

    Your graphics card is not capable enough for this game (VendorID=0x1002, DeviceID=0x6819, Name=AMD Radeon HD 7800 Series)

    Pretty sure an HD 7850 is plenty to run this. Driver is up to date, Win 7 64-bit, AMD Phenom II X4 955 on an Asrock 970 X4 mb. Is this an SOE issue or something on my end?
  2. TSR-Jesse S Customer Service

    Try running your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files


    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.

    If your problems persist, please submit a ticket thru our support system, instructions to do so can be found in my signature; once you have a ticket submitted, go ahead and send me the incident # via PM, and I'll be happy to take a look when I can.

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