Here is a wild idea i have. Make an announcement on the launcher about the logging issues we are experiencing so players can get the info about them from the start? You could also put other news and announcements there too, like patches, holiday greetings and game features. I know its a bit unorthodox.
ha ha that's crazy talk. SOE would have to hire somebody to update the patcher more than just when they do a game update or want to try and sell us something else.
You really think they should do something like this: http://en.wikipedia.org/wiki/Customer_service ?? You are mad, Bro!!!