Australian Players ONLY 11-23-2012 Diagnostic Testing

Just confirming that I was also disconnected and currently waiting for to get to loading screen after pressing start for 5 minutes

Have been waiting roughly 10 minutes on the character screen.

2 20 ms 19 ms 19 ms 172.18.210.21
3 19 ms 19 ms 20 ms 172.18.68.162
4 30 ms 24 ms 23 ms 172.18.240.101
5 23 ms 20 ms 23 ms bundle-ether10.win18.melbourne.telstra.net [203.
45.17.37]
6 29 ms 23 ms 25 ms bundle-ether2.lon70.melbourne.telstra.net [203.5
0.6.77]
7 24 ms 23 ms 23 ms bundle-ether2.exi-core1.melbourne.telstra.net [2
03.50.6.1]
8 37 ms 35 ms 35 ms bundle-ether12.chw-core2.sydney.telstra.net [203
.50.11.74]
9 35 ms 35 ms 34 ms 10gigabitethernet7-1.chw45.sydney.telstra.net [2
03.50.20.183]
10 34 ms 43 ms 34 ms equini3.lnk.telstra.net [139.130.117.214]
11 33 ms 32 ms 33 ms 27.111.240.140
12 33 ms 33 ms 34 ms 27.111.240.145
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 *

10 seconds to get in after hitting play
6:35pm AEST
ISP is Telstra (in Victoria)
Cannot log in past character selection screen

1) Estimated time from pressing play to getting the loading screen.
It's been about 3 minutes now, with still no connection

2) Service provider you are using in Australia
Telstra Bigpond

3) The time (in australian time) when you pressed the play button (So we can find it easier in the logs)
approximately 6:05 ACST (6:35 AEST)

4) A Traceroute to: 69.174.220.26 (Command Prompt -> tracert) Delete your first hop/username to protect your privacy.
2 21 ms 23 ms 22 ms 172.18.113.1
3 20 ms 22 ms 21 ms 172.18.72.50
4 29 ms 22 ms 22 ms 172.18.242.229
5 22 ms 23 ms 23 ms bundle-ether11.way30.adelaide.telstra.net [120.151.110.29]
6 29 ms 23 ms 23 ms bundle-ether1.way-core4.adelaide.telstra.net [203.50.11.1]
7 42 ms 47 ms 47 ms bundle-ether9.exi-core1.melbourne.telstra.net [203.50.11.93]
8 58 ms 59 ms 59 ms bundle-ether12.chw-core2.sydney.telstra.net [203.50.11.74]
9 47 ms 48 ms 47 ms 10gigabitethernet7-1.chw45.sydney.telstra.net [203.50.20.183]
10 47 ms 55 ms 47 ms equini3.lnk.telstra.net [139.130.117.214]
11 48 ms 48 ms 48 ms 27.111.240.140
12 59 ms 61 ms 47 ms 27.111.240.145
13 * * * Request timed out.
14 * * * Request timed out.

Disregard that traceroute, I'm download an update on steam, haha.

1) cant get in
2) Telstra
3) 5:36


Tracing route to 69.174.220.26 over a maximum of 30 hops
1 9 ms 6 ms 9 ms 10.205.0.1
2 8 ms 12 ms 8 ms 58.160.16.194
3 9 ms 8 ms 7 ms 58.160.23.226
4 16 ms 10 ms 11 ms 172.18.241.105
5 11 ms 23 ms 36 ms bundle-ether10-woo10.brisbane.telstra.net [110.1
42.226.13]
6 19 ms 12 ms 10 ms bundle-ether3.woo-core1.brisbane.telstra.net [20
3.50.11.52]
7 38 ms 23 ms 36 ms bundle-ether11.chw-core2.sydney.telstra.net [203
.50.11.70]
8 32 ms 21 ms 19 ms 10gigabitethernet7-1.chw45.sydney.telstra.net [2
03.50.20.183]
9 22 ms 21 ms 23 ms equini3.lnk.telstra.net [139.130.117.214]
10 21 ms 22 ms 42 ms 27.111.240.140
11 21 ms 19 ms 20 ms 27.111.240.145
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

I'm pressing play and cannot get into the game as of right now.

1) Estimated time from pressing play to getting the loading screen. - NOT LOADING
2) Service provider you are using in Australia - DODO
3) The time (in australian time) when you pressed the play button (So we can find it easier in the logs) - Approx 18:36 AEST

You will need to send techs on site to your server at Equinix. The connection issues are coming from there, the network looks to be fine, up until the the server. I would also advise to see if they are having any issues with power as well. There should be no reason for anything outside to of that to be creating an issue. Contact Equinix or send your tech support there

I'm now one of the ones that can't get into the game...

Still using Telstra Bigpond ... I'm from Queensland, if that helps.

and here's my latest pathping

Code:

C:\Users\[]>pathping 69.174.220.26
 
Tracing route to 69.174.220.26 over a maximum of 30 hops
 
  0  <censored>
  1  <censored>
  2  172.18.212.1
  3  172.18.69.98
  4  172.18.241.101
  5  bundle-ether10.cha45.brisbane.telstra.net [203.45.53.237]
  6  bundle-ether2.cha-core4.brisbane.telstra.net [203.50.44.13]
  7  bundle-ether1.woo-core1.brisbane.telstra.net [203.50.6.218]
  8  bundle-ether11.chw-core2.sydney.telstra.net [203.50.11.70]
  9  10gigabitethernet7-1.chw45.sydney.telstra.net [203.50.20.183]
10  equini3.lnk.telstra.net [139.130.117.214]
11  27.111.240.140
12  27.111.240.145
13    *        *        *
Computing statistics for 300 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                         
                                0/ 100 =  0%  |
  1    0ms    0/ 100 =  0%    0/ 100 =  0% 
                                0/ 100 =  0%  |
  2  19ms    0/ 100 =  0%    0/ 100 =  0%  172.18.212.1
                                0/ 100 =  0%  |
  3  18ms    97/ 100 = 97%    97/ 100 = 97%  172.18.69.98
                                0/ 100 =  0%  |
  4  ---    100/ 100 =100%  100/ 100 =100%  172.18.241.101
                                0/ 100 =  0%  |
  5  23ms    0/ 100 =  0%    0/ 100 =  0%  bundle-ether10.cha45.brisbane.tels
tra.net [203.45.53.237]
                                0/ 100 =  0%  |
  6  23ms    0/ 100 =  0%    0/ 100 =  0%  bundle-ether2.cha-core4.brisbane.t
elstra.net [203.50.44.13]
                                0/ 100 =  0%  |
  7  22ms    0/ 100 =  0%    0/ 100 =  0%  bundle-ether1.woo-core1.brisbane.t
elstra.net [203.50.6.218]
                                0/ 100 =  0%  |
  8  37ms    0/ 100 =  0%    0/ 100 =  0%  bundle-ether11.chw-core2.sydney.te
lstra.net [203.50.11.70]
                                0/ 100 =  0%  |
  9  38ms    0/ 100 =  0%    0/ 100 =  0%  10gigabitethernet7-1.chw45.sydney.
telstra.net [203.50.20.183]
                                0/ 100 =  0%  |
10  35ms    0/ 100 =  0%    0/ 100 =  0%  equini3.lnk.telstra.net [139.130.1
17.214]
                                0/ 100 =  0%  |
11  35ms    0/ 100 =  0%    0/ 100 =  0%  27.111.240.140
                                0/ 100 =  0%  |
12  37ms    0/ 100 =  0%    0/ 100 =  0%  27.111.240.145
 
Trace complete.
 
C:\Users\[]>

Tracing route to 69.174.220.26 over a maximum of 30 hops

3 16 ms 13 ms 20 ms lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
4 20 ms 19 ms 21 ms ie2-g-0-0-0.telstraclear.net [203.98.50.2]
5 20 ms 35 ms 19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6 19 ms 19 ms 20 ms unknown.telstraglobal.net [134.159.174.37]
7 44 ms 45 ms 45 ms i-0-1-4-1.sydo-core02.bx.telstraglobal.net [202.84.140.181]
8 49 ms 47 ms 46 ms tengige0-2-0-0.oxf-gw1.sydney.telstra.net [203.50.13.29]
9 48 ms 47 ms 47 ms bundle-ether1.ken-core4.sydney.telstra.net [203.50.6.5]
10 45 ms 45 ms 45 ms 10gigabitethernet7-2.chw45.sydney.telstra.net [203.50.19.183]
11 46 ms 94 ms 82 ms equini3.lnk.telstra.net [139.130.117.214]
12 45 ms 44 ms 81 ms 27.111.240.140
13 53 ms 54 ms 55 ms 27.111.240.145
14 * * * Request timed out.
15 * * * Request timed out.

Time to find a different provider I think...

The server is unavailable right now, play won't work Give us a few minutes please.

pressed play 6:40 pm
did not load at all.
mashed play nothing.
isp dodo
NE Vic

5 28 ms 29 ms 28 ms xe-1-0-1.br1.syd4.on.ii.net [150.101.197.2]
6 28 ms 28 ms 27 ms gi7-0-0-100.bdr1.syd4.internode.on.net [150.101.
97.153]
7 29 ms 28 ms 28 ms p6453.syd.equinix.com [202.167.228.5]
8 28 ms 28 ms 39 ms gin-m3h-sw1.as6453.net [216.6.43.2]
9 43 ms 29 ms 29 ms 27.111.240.140
10 48 ms 28 ms 28 ms 27.111.240.145
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

With the random errors your getting could be something as a duplex mismatch causing crc errors and over sending packs causing clients to crash.

Would explain why random players time out

1) Estimated time from pressing play to getting the loading screen.
Took about 30 seconds

2) Service provider you are using in AustraliaIInet Perth

3) The time (in australian time) when you pressed the play button (So we can find it easier in the logs)
3:34

no worries Veratu, cheers for the heads up

Ok got it right now.

Time : 6:31pm
Provider : Telstra Bigpond
Time to Login: Cant log in (Pressing play does nothing, logged in fine 5 min before hand, got booted by server)
Time of tracert: 6:33pm

Code:

  2    12 ms    13 ms    11 ms  172.18.211.17
  3    12 ms    11 ms    11 ms  172.18.67.146
  4    18 ms    23 ms    22 ms  172.18.240.229
  5    14 ms    14 ms    16 ms  bundle-ether10.lon70.melbourne.telstra.net [203.
45.17.29]
  6    12 ms    23 ms    23 ms  bundle-ether2.exi-core1.melbourne.telstra.net [2
03.50.6.1]
  7    37 ms    36 ms    34 ms  bundle-ether12.chw-core2.sydney.telstra.net [203
.50.11.74]
  8    26 ms    25 ms    26 ms  10gigabitethernet7-1.chw45.sydney.telstra.net [2
03.50.20.183]
  9    49 ms    27 ms    26 ms  equini3.lnk.telstra.net [139.130.117.214]
10    26 ms    24 ms    26 ms  27.111.240.140
11    26 ms    27 ms    26 ms  27.111.240.145
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.

I'm pressing play and cannot get into the game as of right now.

I am from New Zealand but have been getting the same issues as AU players

1) Estimated time from pressing play to getting the loading screen. - NOT LOADING
2) Service provider you are using in NZ - Telecom
3) The time (in NZ time) when you pressed the play button (So we can find it easier in the logs) - Approx 8:40pm

How many minutes would you like?

The community doesn't charge much for their time...

I got the disconnected from server pop-out. Tried logging back in. I pressed the play button which remained green while others turn grey. Nothing happened.