EU Connection Issues

Discussion in 'Player Support' started by MuldoonX9, Nov 13, 2013.

  1. Darthsebious

    Just logged in 5 times.

    Every time was working correctly. Terminals were accessible and no 98% loading screen. Thanks!!! :)

    Woodman - NC
  2. VonStalin

    Tried 5 times, everything seems to be ok now.
    Thanks!
  3. Aerensiniac

    NOT working.
    Logging in worked, but after my very first death the game simply froze once again. It could not deliver me to the map/respawn, the same way i got stuck at eisa.
    Reloging has at least delivered me to the warpgate instead of getting me stuck this time, but im honestly done with the game once again.
  4. Kitakami

    Just tried. Worked OK on Cobalt, but same problem on Ceres.

    I think there's still some digging to do before you get to the bottom of this one.
  5. BloodMonarch

    Just logged in 5 times in a row....everything worked fine each time. Nice work

    Miller - NC
  6. CYWING

    Yup, i had a same problem yet before the PU01. Now it looks like problem is solved for me at Miller
    Just logged 5 times without a glitches

    Thank you MuldoonX9!
  7. S7rudL

    Works here also, after logging in 5 times.

    I hope others will also get to play normally soon.

    Thank you very much!
  8. MuldoonX9 Developer


    I sent you a pm.
  9. MichaelS

    everything works fine atm.
    so here is my SOE Member of the dayweek award ;)
    • Up x 1
  10. Brusilov

    Seems to be working for me too. :D
  11. joeski

    Will try this out and report back. Been having the issue for 7 days now.
    @MuldoonX9 - please can you send a quick internal e-mail to your colleague about this, he's scratching his head with the ticket I raised, please just tell him there was a problem which is being worked on TYVM ;)
    His details:
    Alexander S
    Forum Support Specialist
    Technical Service Representative, Tier 2
  12. joeski

    Woohoo! Logged 7 characters in on euro servers and all successful!
    Good work MuldoonX9 thanks a million!
  13. MuldoonX9 Developer

    Alright guys, I think we found the issue. A network card (NIC) in one of the gateway machines seems to have been busted. The machines have primary and secondary card, and that's why it wasn't failing all the time, not to mention there are a bunch of gateway machines.

    So we've shut down that NIC and we think the issue is resolved. We might turn that card on tomorrow (and only that card) to make sure that it is broken. So I might need some volunteers tomorrow.

    As always, if the issue pops back up, please reply or PM me with the details of the failure.

    And finally, a big thank you to everyone who offered to help and everyone who sent me logs. You guys really helped a lot and I'm very happy for it! :)
    • Up x 2
  14. RIctavius



    I knew it had to be the physical servers :p
  15. Sörre

    Nice find!
  16. A3DELITIST

    I am on Cobalt and while there has been an improvement since you announced the find with your faulty hardware i still have an issue causing slight stuttering when zooming and in close combat.

    Im wondering if its actually an issue with SLi ?
    im seeing better use of my CPU for sure :)
  17. Notiz

    very god also got the problem, hope it'll be fixed for me aswell
  18. MuldoonX9 Developer

    Good Afternoon/Evening EU players,

    We're about to do some testing on the gateways and I need some volunteers again. What I'll need you to do is when I say so, try logging in 5 times again. If you log in fine, log out and back in until you hit 5 tries. If you experience the issue, pm me with your server and character name. Either way, post here if you get issues or if you get in fine.

    Thanks again for your time.
  19. MuldoonX9 Developer

    We just hit a roadblock, we need another hour. If you are available around that time, we would appreciate it. :)
    • Up x 1
  20. Kitakami

    I just did a 5 times test on Cobalt, Ceres and Miller. I logged in, tried to access a warpage gate terminal and navigate menus.

    All attempts successful. Attempts 3-5 on Miller were laggy, but it was "normal" lag, not the complete non-responsiveness caused by this issue.

    Thanks to MuldoonX9 and SOE, good luck to them and other players if they're still experiencing problems. Hopefully not.