What is procedure if security number generator goes out ?

Discussion in 'Player Support' started by Malbrowncoat, Aug 31, 2019.

  1. Malbrowncoat Elder

    Your web site will not allow me to add my second security number generator. Got this error message:
    <addauthenticatorresponse><version>11</version><status>success</status><hardToken>true</hardToken><softToken>false</softToken><token>7FNQOANJ8OQMXMCPBCB9BKDWOCKM5PED</token><tokenName>token</tokenName></addauthenticatorresponse>

    How many hoops would I have to jump through to fix an unusable security number generator problem ? Think that through. Can't log into anything DB, the game or the forum for sure. I have no phone either.
  2. CatsPaws No response to your post cause your on ignore

    Are you saying it is now asking you to to complete the two-step verification process or you already have that on the account and need to add a second phone number?

    If this is the first time it has asked you for it and you did not set it up then it is similar to when there were problems with this in Dec 2017& Feb 2017 and June 2018 and other dates.

    At that time it was a system issue that was corrected.

    If you are trying to modify your previous set up 2 Step then a petition might be better.