Many, probably most of us (especially on EQ), have seen about everything that happened in matter of OL games during the past 20 years. We have seen games sunsetting, servers crashing, CTD, lags and blue screens, bugs and more bugs. But what I think nobody has seen in 20 years, is a game asking for a subscription to access a server and then wilfully REFUSING said access for 3 weeks and God knows for how much more. For do not be mistaken, here we are far beyond the mere notions of lag, bug or a few days of server crash. With a queue over ONE HOUR every single day (it is 190 minutes as I write) this means that thousands of people who paid in good faith their subscription on May 27 didn't have an opportunity to log in the server they came for (Aradune) in a reasonable time frame (e.g in the evening or the week-end) during 3 weeks. In other words it is not that they received bad service for their money, they received no service at all. And there is worse. In any other game if circumstances prevented people to play for an extended period of time (think WEEKS), we would have a community manager providing information every day. We would know what the technical staff is doing and more importantly we would be given estimates about ETA of "normal" playing conditions. We would have probably all subscriptions extended for another month for all people playing on Aradune. Here we had Chan apologising for hardware problems what is at least something but we still don't know WHEN approximately we will get what we paid for, e.g an access to the server we choose to play on. And the absence of communication about problems and solutions is probably what most of us feel much harder than the problems and solutions themselves. I believe that all this is unprecedented in the last 20 year, that we deserve better for our loyalty and for the money we paid in good faith and I felt that I have to write it for the Daybreak staff if someone among them is still interested in what their player basis feels..