Biggest advise i can give til they fix the problem is to always do recovery quests. Sometimes i get a rare and crit it and get two rares back.
Are you sure it actually gave back two rares? I ran an Elite (purple) Recovery quest and it recovered two common agents. I'm guessing because none of my 117 incapacitated agents were the correct category. ie: missing, banashed, etc. So it filtered down to prioritizing based on type of incapacitation rather than the level of the quest maybe? I find that hard to believe that there were no Elite, Rare, or Uncommon agents that fit the right category. I didn't research it further. Also, I lost an agent too doing the recovery quest. The whole thing is a mess.
[Wed Jan 05 16:54:37 2022] <SYSTEMWIDE_MESSAGE>: A new client has been pushed to the servers, please log out and run the patcher at your earliest convenience. So I quit EQ, ran the patcher, opened Overseer and: [Wed Jan 05 17:09:05 2022] Your available Overseer Quests have been rotated. [Wed Jan 05 17:09:05 2022] Firiona Vie has been recovered successfully. [Wed Jan 05 17:09:06 2022] First Ranger Kele has been recovered successfully. [Wed Jan 05 17:09:06 2022] Butler Syncall has been recovered successfully. [Wed Jan 05 17:09:07 2022] Cavalier Devolah has been recovered successfully. [Wed Jan 05 17:09:07 2022] Galeth Veredeth has been recovered successfully. [Wed Jan 05 17:09:08 2022] Gearheart has been recovered successfully. [Wed Jan 05 17:09:08 2022] Maid Issis has been recovered successfully. [Wed Jan 05 17:09:09 2022] Overvolt Rigster the IV has been recovered successfully. [Wed Jan 05 17:09:09 2022] Princess Joleena has been recovered successfully. [Wed Jan 05 17:09:10 2022] Thubr Axebringer has been recovered successfully. [Wed Jan 05 17:09:10 2022] Challice has been recovered successfully. [Wed Jan 05 17:09:11 2022] Dwigus Lowater has been recovered successfully. [Wed Jan 05 17:09:12 2022] Ennixy Frennor has been recovered successfully. [Wed Jan 05 17:09:12 2022] Guard Orcflayer has been recovered successfully. [Wed Jan 05 17:09:13 2022] Overseer Gakkor Deepscar has been recovered successfully. [Wed Jan 05 17:09:13 2022] Minotaur Lord has been recovered successfully. [Wed Jan 05 17:09:14 2022] Acolyte of Brell has been recovered successfully. [Wed Jan 05 17:09:14 2022] Blighted Scarecrow has been recovered successfully. [Wed Jan 05 17:09:15 2022] Blighted Scarecrow has been recovered successfully. [Wed Jan 05 17:09:15 2022] Cauldron Cliffdiver has been recovered successfully. [Wed Jan 05 17:09:16 2022] Cauldron Merchant has been recovered successfully. [Wed Jan 05 17:09:16 2022] Cauldron Merchant has been recovered successfully. [Wed Jan 05 17:09:17 2022] Crypt Ghoul has been recovered successfully. [Wed Jan 05 17:09:17 2022] Darkvine Entrancer has been recovered successfully. [Wed Jan 05 17:09:18 2022] Eldritch Wanderer has been recovered successfully. [Wed Jan 05 17:09:18 2022] Faerie Troublemaker has been recovered successfully. [Wed Jan 05 17:09:19 2022] Faerie Troublemaker has been recovered successfully. [Wed Jan 05 17:09:19 2022] Faydark Bandit has been recovered successfully. [Wed Jan 05 17:09:20 2022] Faydark Bandit has been recovered successfully. [Wed Jan 05 17:09:21 2022] Faydark Bandit has been recovered successfully. [Wed Jan 05 17:09:21 2022] Forest Gatherer has been recovered successfully. [Wed Jan 05 17:09:22 2022] Goblin Mapmaker has been recovered successfully. [Wed Jan 05 17:09:22 2022] Guardian of the Keep has been recovered successfully. [Wed Jan 05 17:09:23 2022] Masked Changeling has been recovered successfully. [Wed Jan 05 17:09:23 2022] Servant of the Ancients has been recovered successfully. [Wed Jan 05 17:09:24 2022] Steamwork Shock Trooper has been recovered successfully. [Wed Jan 05 17:09:25 2022] Tormented Dead has been recovered successfully. [Wed Jan 05 17:09:25 2022] Tormented Dead has been recovered successfully. [Wed Jan 05 17:09:26 2022] Unrest Noble has been recovered successfully. [Wed Jan 05 17:09:27 2022] Unrest Noble has been recovered successfully. [Wed Jan 05 17:09:27 2022] Wandering Tinkerer has been recovered successfully. [Wed Jan 05 17:09:28 2022] Avatar of Bristlebane has been recovered successfully. [Wed Jan 05 17:09:28 2022] Sister Daria has been recovered successfully. [Wed Jan 05 17:09:29 2022] Imp Familiar has been recovered successfully. [Wed Jan 05 17:09:29 2022] Kaladim Surveyor has been recovered successfully. [Wed Jan 05 17:09:30 2022] Acidic Ooze has been recovered successfully. [Wed Jan 05 17:09:30 2022] Cauldron Rat has been recovered successfully. [Wed Jan 05 17:09:31 2022] Dwarven Theologist has been recovered successfully. [Wed Jan 05 17:09:31 2022] Felwithe Sunweaver has been recovered successfully. [Wed Jan 05 17:09:32 2022] Koada`Dal Diviner has been recovered successfully. [Wed Jan 05 17:09:32 2022] Sylvan Bat has been recovered successfully. [Wed Jan 05 17:09:33 2022] Sylvan Bat has been recovered successfully. [Wed Jan 05 17:09:34 2022] Undead Knight has been recovered successfully.
Recent client patch seems to be recovering agents. But be warned, it takes a while and you can't play until it finishes. Took about 2 minutes to recover just over 100 agents.
Huh...look at that. Didn't even require bringing down the servers...just devs finishing their vacations.
The fix seems to have worked. I recovered over 100 agents and there are a few visible as incapacitated with proper countdown timers.