Category: Other [Can Repro] Date/Time: Mon Oct 31 20:09:30 2022 Character: Level 120 Necromancer (Main) Zone: The Plane of Knowledge Location: -344.94, 828.06, -90.37, 222.29 Description: Subscriptions do not renew the day they're supposed to. As it stands, I don't have access to my last two bags because the game thinks I'm not subscribed, so I've lost the Merchant perk for the day. It's been doing this for a while now. Likewise, where I should be able to claim my DB cash today, it's telling me to add time so I can get it, when the subscription should've just renewed automatically.
I have been having similar issues - in my experience it isn't that subscriptions aren't renewing - but that the timing between the expiration of perks and the timing of the subscription renewals. My subs look like they are renewing some time in the afternoon/evening, but I lose access to perks much earlier - like just after midnight. That then leaves me with hours of no purchased bonuses until after my subscription renews hours later. If this is indeed what's happening - I appreciate their precision on the subscription renewal timing - but they need to sync the purchased perks to the same time.
Lost access to the merchant perk I purchased a few days ago. I'm guessing it's the timing issue discussed here. Seems the fix is I have to wait for back end processes to sync up.
Your right, I think this is what is happening. Cause other things in the game, like Loyalty Points do not process until noon. And my monthly claim never happens before 8 am so I know its not processing at midnight. And then throw in the fact that all these time periods might be in PST
Every time I observed this happening in the past it was while my account had a card on file, and the account glitched from some card processing error on the back-end leaving me having to swap from the card to a different payment method in order to fix it because removing & resubmitting the same card would not fix it.
Happens ever subscription renewal. I have to log in and out to gain access to bag slots, delevel protection and etc. It really sucks if the subscription renews while playing and I lose perk access without even knowing. Then I die and delevel even though I have the perks purchased.
