FYI All Access Year Sub Bug

Discussion in 'The Veterans' Lounge' started by Abazzagorath, May 12, 2014.

  1. Abazzagorath Augur

    Some accounts are showing the year for all access that was prepaid as not showing up on their membership, it shows as pending but expiring a year after any other prepaid time ends, however, it shows as charging you the next year $120 rate BEFORE the year from all access is added.

    Example:

    Noticed my paid time showed as 2 days in game, logged into account system and checked.

    Showed my all access sub expiring on 5/16/15. Showed I was going to be charged ~$120 on 5/17/14.

    Cancelled the recurring charge and it fixed it, in game time went to 368.

    So if you prepaid for the 1 year all access plan for $99, might want to double check if you had paid time left prior to buying it.
  2. Tarvas Redwall of Coirnav, now Drinal

    Not quite sure what is going on for two of my accounts. I have been using kronos for a bit now. I tried cancelling but it is still showing a June 2015 as the new date even though I have krono time left so the recurring sub shouldn't have happen. No charge in the payment portion though. Weird.