Forum Guidelines

Discussion in 'News and Announcements' started by Angeliana, Sep 12, 2022.

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  1. Angeliana Senior Community Manager

    Daybreak Games Forum Guidelines – Updated September 12, 2022

    • Be respectful and courteous - The purpose of these Forums and other Official Daybreak Games-maintained communication channels is to create a positive and constructive atmosphere for discussion about games at Daybreak Games and topics meaningful to our communities. While we may at times disagree with one another, it is important to maintain an atmosphere of civility and respect so that all voices may be heard. Disagreements with others are acceptable but must be expressed in a reasonable and polite manner.
    • Communicate constructively - It is important for any communication, whether between players or directly with Daybreak Games employees, to be constructive. Posts without constructive commentary distract from or otherwise reduce the visibility of valuable communication and discourages others from participating in the conversation. A few examples of non-constructive communication are as follows:
      • Off-topic commentary for specific forum or channel - topics or conversation inappropriate for a particular area is unlikely to be seen by the intended audience and can spawn distracting and non-productive discussions, as well as splitting otherwise useful discussions into multiple channels.
      • Political and/or religious discussions – these topics are considered nonconstructive on Official Daybreak Games communication channels.
      • Spam - communication without meaningful content that does not add to the conversation. Some examples are: +1, first, bump, /agree, etc.
      • Cross-posting - posting the same topic or conversation repeatedly and/or across multiple avenues of communication to gain attention for an issue. This splits conversation into multiple channels. If a conversation is relevant to multiple groups, players may post a link to the main conversation. We also do not allow posting a new thread on a topic that is already being discussed, as it spreads conversation out and makes it harder to gather the appropriate feedback.
      • Naming/Accusing - Openly accusing another player or group of misbehavior results in non-constructive discussion and is not allowed. You may discuss the type of behavior at issue, but specifically naming individuals or groups is not allowed, this includes by text, video, or image. In cases of exploiting, harassment, or other violations of conduct, please submit a ticket to Customer Service for investigation.
      • Disrupting Official Threads - these are created to gather feedback on specific issues or topics relevant to Daybreak Games. Do not post about other topics or use the thread as a platform to attempt to advance another agenda.
      • Polling/Petitioning – The creation of petitions or polls are not permitted in Daybreak Games communications channels.
    • Do not troll or make personal attacks - Trolling and attacking others is not allowed on Daybreak Games Forums or other Daybreak Games maintained communication channels.
      • Trolling is posting provocatively with reasonable expectation of provoking an emotional response (intentional or not). Trolling can include:
        • Non-constructive feedback or comments.
        • Nerf Calls - Openly calling for "Nerfs" (blanket reductions to abilities) is not allowed. If you feel something is overpowered or needs to be toned back, post your constructive comments and explanations.
        • Accusing Others of Trolling - Calling someone a troll or accusing them of trolling is a form of trolling. If you feel someone is behaving in a manner not consistent with these rules, please use the "Report this post to a Moderator" function on the forums.
        • Excessive Reporting of Posts - Using the "Report this post to a Moderator" function of the forums to draw attention to a specific cause, to target an individual or to bypass a forum suspension or ban is considered trolling, particularly if it is used frequently for the purpose.
      • Personal attacks - Do not name-call, insult, degrade, defame, attack, or debase any person or group of people. Personal attacks are hurtful, often lead to response in kind and destroy useful discussion. Examples of personal attacks include calling someone stupid, saying "You suck," "I wish you would die," or "You should be fired."
        • Attacking groups of people (including staff and volunteers), companies, and other countries is similarly prohibited.
        • Attacking of any staff or volunteers is not permitted.
        • Attacks specifically regarding race, religion, political affiliation, physical or mental attributes, or sexual orientation are grounds for immediate suspension or banning.
    • Cheating and Sanctions – topics about these issues will not be permitted on our public forum or chat channels. This includes all chat about cheaters, cheating, and cheat programs as well as any topics about sanctions to an account. Sanctions include warnings, suspensions, timeouts, and permanent bans. If you wish to report cheating, please contact Customer Service, or privately contact the community team.
    • Illegal or Illicit activities - topics, discussions, jokes, or accusations about illegal or illicit activities or substances will not be permitted on any of our communication platforms.
      • Private Messages – Do not post private or direct messages from the game, forums, or Discord with other users, staff, or Customer Service. If you wish to report something said to you via these means, please message a staff member directly with the information.
    • Do not reveal account information - While most areas of our games are valid topics for discussion, Customer Service (GM) interactions are sensitive, due to privacy concerns. If discussing CS interactions, the comments must be kept constructive, civil and without revealing personal or account information.
    • Profanity - Because Daybreak Games appeals to a broad audience, the use of profanity is not permissible on any Daybreak Games communication platforms. Do not intentionally evade the word filter or partially mask profanity by the substituting characters or words. The intent will still be clear. Meaning will be determined by staff by context.
    • Signatures are welcome - Daybreak Games forums allow posters to use custom signatures. The current maximum size allowed for a signature is 350px tall, 500px wide (including any text) and 1500KB. Any signatures considered inappropriate may be removed. Repeated violations may result in the removal of your ability to use custom signatures.
    • Abide by moderator direction - If you disagree with a moderator or employee's actions, do not discuss, or challenge the matter in forum posts or in the public chat channels. Contact a member of the Community team and clearly state your concerns.
      • Repeat topics – closing or removal of a topic is not grounds to recreate the topic in another thread or bring it up in another discussion. Subsequent like topics will be removed and warnings issued.
    These rules are not comprehensive and are provided as a general outline of conduct for Daybreak Games-maintained forums and communication channels. Failure to follow these rules or any direction from Daybreak Games staff or volunteers may result in your posting privileges being suspended, either temporarily or permanently. Decisions made by staff are at their sole discretion based on how a reasonable person who is not involved in the issue would react.
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