Can anyone shed any light at all on what I should do about this? I'm pretty much at my wits' end here. This is a fully paid for account. My toon when missing (ie just poufed from char select screen) for the first time in August. It was missing almost a month before it was restored. Then missing in the same way another few times. Now, this time, again, for ten days and counting. Not heard anything from DB - not response to ticket And no explanation as to why this keeps happening.