Fixed Chat Channels Down after December 12, 2023 patch

Discussion in 'Resolved' started by Fanra, Dec 12, 2023.

  1. Angahran Augur

    Still down on Bertox 12/14
    Paladin likes this.
  2. Fanra https://everquest.fanra.info

    My bad, I should have said Bertoxx server. And they are still down as of Thursday, December 14, 2023 at 8pm EST.
    Paladin likes this.
  3. Paladin Augur

    Possibly just a Bertox situation?

    On Bertox communication is at a dead stop. No Chat Channels (server wide or cross server), no Friends / Ignore list and no in-game e-mail.

    I have verified with others they have the same issue. As I type this, one Player in OOC just asked when chat would be fixed.
  4. Paladin Augur

    Could be only on Bertox, from what I am seeing.
  5. PatCleric Healer of Aradune

    Also tagging along having this happen. 1 account with a persona - full reset to level 1; but agents / achievements all still show as complete.
    Other account i have does not have a persona and no such reset has occurred.
    I did not notice if the stats reset prior to the persona hitting level 85.
  6. Shea Lorekeeper

    This may only be a Bertox issue, it seems that most comments in several posts on this issue (chat services down, missing friends/ignore lists, etc.) are from people on Bertox. In the posts that I've seen, I've only seen one dev comment and that was that they couldn't reproduce it (maybe tried on a server where there was no issue?).

    Chat services have been unavailable completely since (and I've had a few people mention that it was even before) the last patch.

    Can someone PLEASE look into this?
    Silvena and Fanra like this.
  7. Nuclear Nick New Member

    I've spoken with others who stated they were experiencing the same issue from other servers. Oakwynd, Zek for instance.
  8. Nuclear Nick New Member

    I've spoken with others who stated they were experiencing the same issue from other servers. Oakwynd, Zek for instance. Friends/Ignore list is gone, cannot connect to any channels and only sometimes you get the error that it cannot connect to the universal chat service. This has been happening for almost a week.
  9. Nuclear Nick New Member

    I've spoken with others who stated they were experiencing the same issue from other servers. Oakwynd, Zek for instance. Friends/Ignore list is gone, cannot connect to any channels and only sometimes you get the error that it cannot connect to the universal chat service. This has been happening for almost a week.
  10. Nuclear Nick New Member

  11. Fanra https://everquest.fanra.info

    Assuming this is related to the no chat channels, perhaps use a VPN to access EQ from somewhere else besides your offices and go on the Bertoxx server.

    I am dumbfounded, as everyone in my guild from across the USA has no chat channels, and you say you can't reproduce this...
    Silvena likes this.
  12. Fanra https://everquest.fanra.info

    [Fri Dec 15 16:30:58 2023] You have no friends, but you can add some with: /friends <name>

    Typed /friend Lluike

    [Fri Dec 15 16:31:08 2023] lluike is now your friend.

    Typed /friend all

    [Fri Dec 15 16:31:11 2023] You have no friends, but you can add some with: /friends <name>
  13. Fanra https://everquest.fanra.info

    Feel free to contact me and I will be happy to connect with you (via Microsoft Quick Assist) and show you this. As well as no chat channels.
  14. Fanra https://everquest.fanra.info

    Chat channels (and friends) back on Bertoxx, December 15, 2023, 4:47pm EST.

    No idea if they will stay up, though.
  15. Nuclear Nick New Member

    Chat channels and friend list working again on Zek. It looks like someone flipped the switch!
    Fanra likes this.
  16. Fanra https://everquest.fanra.info

    Chat channels (and friends) back on Bertoxx, December 15, 2023, 4:47pm EST.

    No idea if they will stay up, though.
  17. Meeko Developer(Code)

    I merged together a few threads reporting the same underlying issue. The chat systems on Bertox and Zek should be functional again. Sorry for the inconvenience.