I'm in the UK but start playing late due to family/work commitments so have historically played too late for EU guilds and too early for US guilds....
I'd settle for a quick apology and explanation of what happened but let's face it, that's as unlikely as the OP's suggestion(s).
If it's a healer merc, I'd also suggest checking that you have blocked the merc from casting the level 70 spell Desperate Renewal as it has a cure to...
Thanks for listening and giving us the opportunity to choose.
Separate names with a comma.