Me and my league was about to finish Hall of Hades when my HuD disappeared. I logout to fix and then all of a sudden I'm premium. My sub is on autorenew too. Come on DC....
I ran the solo, 2 alerts, and Labyrinth raid. I had to log off to cook dinner for my kids. I try to log on and I get the message that I have to deactivate characters. Did you get a fix? I haven't heard back yet. My auto renew is today, so I'm not sure if there is a gap or something between expiration and renewal.
That's how they do it all sneaky like that since the game has problems they figure ow he'll log out and bam! Right in the kisser.
Your sub probably did not automatically renew. I had the same thing happen to me last week. I logged in and was Premium (worst 10 minutes of my day). It so happened on the day my sub was to renew. I ended up renewing the sub on my own and was back on my way. I had posted about it and a couple of board members mentioned that if the sub is a "special" (3 months for $29.99), then it does not automatically renew on its own.