Downloaded hotfix and now the game crashes when loading.

Discussion in 'Player Support' started by Teppo Jutsu, Jan 8, 2013.

  1. Teppo Jutsu

    After hitting the play button i get the black load screen for 2 secs and the game crashes "Planetside2.exe has stopped working"

    working fine before the hotfix and never crashed in game or during loading.
    • Up x 2
  2. Raichu

    Hmmm. Open planetside 2 when you are at the launcher go to the little wrench icon [Advanced options] then click Validate game assets
  3. Teppo Jutsu

    I tried this, its replaced 2 files but still crashes upon load screen
  4. Fastcircuit

    I'm having the same problem with the newest hotupdate. Details from crash to follow:

    Problem signature:
    Problem Event Name:BEX
    Application Name:planetSide2.exe
    Application Version:0.0.0.0
    Application Timestamp:50ecd2fc
    Fault Module Name:StackHash_0a9e
    Fault Module Version:0.0.0.0
    Fault Module Timestamp:00000000
    Exception Offset:00000005
    Exception Code:c0000005
    Exception Data:00000008
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:1033
    Additional Information 1:0a9e
    Additional Information 2:0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:0a9e
    Additional Information 4:0a9e372d3b4ad19135b953a78882e789


    no idea what all this means, but maybe you guys can figure it out so I can play again.
  5. Glalaks

    Same **** happens to me to. quite anoying
  6. Gamertech

    Servers are down. The game won't load with the login server offline.
  7. Archyes

    usually it loads,takes you to the Char screen and doesnt let you log in.

    It is crashing for me too after the Hotfix...thats truly great!
  8. KashU8

    Me too - crashing when the game attempts to start
  9. BlacKnight

    damn it guys, cant you see all the servers are down for maintenance, go to the homepage you see all servers saying in big RED LETTERS MAINT
  10. KariH

    Dont you look server status?
  11. EzriDax

    Same here. Worked fine on my Win8 machine before this update.
  12. Gamertech

    And it still works fine you just have to wait until THEY BRING THE SERVERS BACK ONLINE!
  13. TwardyBat

    Same here.Launcher crashes after pressing PLAY button.

    Problem signature:
    Problem Event Name: BEX
    Application Name: PlanetSide2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 50ecd2fc
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000005
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
  14. Gamertech

    Twardy... Read the post right above yours...
  15. cslayer211

    Did they just now take them down? I was hoping to test out an updated GPU BIOS with the only game I have installed, guess I got on at a bad time lol
  16. M0nkeyPunch

    Having the same problem with the crash - and 'yes' the servers are down but it shouldn't crash. It should tell you the servers are offline and not crash.
    So there is some sort of problem.
  17. Gamertech

    They have taken the login server down, so the game can't get past the first check. And yes I agree that the game shouldn't crash and redirect you to a webpage that says G99 Error, and you should get a lot more information about what the problem is, such as "the servers are down"
    • Up x 2
  18. pyrobunnee2

    So from what I've read, if the login server is down the launchpad will crash to desktop if I try to start the game. Wow...please fix this.
  19. Lucerren

    Hmmmm ive got this problem too now. Well Nvidia has a driver update if some people havent noticed yet. Didnt help me though. Wonder what the issue is...
  20. kasgun

    The servers are down all the time and the game doesn't crash because of it. So stop being a white-knighting twit and let the mods respond.
    • Up x 1