PlanetSide 2 has stopped working after 10-20 minutes of gameplay

Discussion in 'Player Support' started by Andorion, Nov 30, 2012.

  1. Andorion

    I'm posting this is a new thread because the TSRs seem to only respond once to any particular thread, no matter how long it gets. Two other threads about this same issue are here and here.

    I'm consistently crashing out of PS2 with no error code or message after about 10-20 minutes of gameplay, sometimes less, sometimes more. I have Windows 7 Enterprise 32 bit with 4 gigs of ram with a Quadro 1000M with all drivers up to date, but many others in the threads above (especially the first one) have reported the same issue with windows 7 64 bit and over 4 gigs of ram, various ATI and Nvidia graphics card. Various "fixes" are proposed in different threads (including the old bcdedit bootconfig modification to increase user memory and decrease system memory, but this doesn't fix anything for most of us, isn't relevant for those with 64 bit windows, and causes instability in other ways) but nobody from SOE or otherwise has identified a cause or solution.

    Is SOE aware of this issue, is it actively being worked on? Is there any additional information you need from myself or others having the same issue to help diagnose it?

    Thanks!

    Here's the contents of one instance of outofmemory.txt, which is created in "C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2" every time I crash:


    Size CountOwner
    -------------------------------------------------------------------------------
    246868208 151450x00BEEDD9
    81318312 88860x00BEEDBC
    41353216 5800xFFFFFFFF
    18921323 3490x019C37DC
    12573600 620x0131D662
    11507216 5663(Block allocator for size 32)
    10283952 5061(Block allocator for size 48)
    9216000 10x01BCC2FC
    8865616 4363(Block allocator for size 224)
    7676896 3778(Block allocator for size 96)
    7168896 3528(Block allocator for size 160)
    6685280 3290(Block allocator for size 64)
    6099945 2810x019C3891
    5706314 81290x01C99448
    5680816 430x01C3B39A
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    4867200 60x0131CE0C
    4812872 54670x01AE8F1E
    4295648 2114(Block allocator for size 112)
    3389376 1668(Block allocator for size 192)
    3354524 72900x01C49971
    2999504 27140x01C732E0
    2670048 1314(Block allocator for size 16)
    1795776 37410x01C720A2
    1694997 36820x01C47601
    1444752 711(Block allocator for size 80)
    1288560 38350x00DE9464
    1255776 618(Block allocator for size 128)
    1228800 10x01DBBFBA
    1189727 24780x01A8639C
    1168400 575(Block allocator for size 256)
    1166592 620x0131D801
    1159219 13170x01B85F50
    961544 27630x01B44F7D
    807554 3530x00FDF0B0
    790804 15690x009AD4B9
    783928 680x0130950B
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    648607 14070x01BEED80
    609540 7420x01B1B25C
    522540 2760x01CB0435
    496043 1012(Thread local cache entry)
    486400 3800x01C7357A
    474641 5390x01AE8980
    463584 13170x01B2FA6C
    455492 10440x01CB04ED
    451584 60x0131CFC9
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    300653 6530x01BEEFF1
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    Global MemoryManager Stats:
    LifetimeAllocations: 900505
    LifetimeFrees: 778909
    LifetimeMemoryAllocated: 5782166595
    LifetimeMemoryFreed: 5235430869
    CurrentSystemAllocations: 2463
    LifetimeSystemAllocations: 3073
    LifetimeSystemFrees: 610
    CurrentSystemMemAllocated: 574488576
    CurrentAllocatedMemory: 546735726 (95.17% of CurrentSystemMemAllocated)
    CurrentFreeMemory: 23744760 (4.13% of CurrentSystemMemAllocated)
    CurrentAllocatedBlocks: 121596
    CurrentFreeBlocks: 2999
    CurrentUniqueFreeBlocks: 434 (14.47% of CurrentFreeBlocks)
    PeakSystemMemAllocated: 582877184
    PeakAllocatedMemory: 549861412
    PeakFreeMemory: 84472808
    PeakFreeBlocks: 4456
    PeakUniqueFreeBlocks: 905
    LifetimeBlockAllocations: 13034031
    LifetimeBlockFrees: 12014504
    CurrentBlockAllocatorTotalSize: 66411856
    CurrentBlockAllocatorFreeSpace: 1401696 (2.11% of CurrentBlockAllocatorTotalSize)
    CurrentBlockTrackerAllocs: 58712
    MutexLocks: 26701946
    MutexWaits: 18930 (0.07% of MutexLocks)

    Per-Thread Cache for Thread 5936
    LifetimeAllocations: 17037993 (58.53% of AllocationRequests(29110974))
    LifetimeFrees: 17039163 (59.24% of FreeRequests(28761539))
    Cache: 262136 bytes/1170 entries (224 bytes average)

    Per-Thread Cache for Thread 5664
    LifetimeFrees: 1 (100.00% of FreeRequests(1))
    Cache: 128 bytes/1 entries (128 bytes average)

    Per-Thread Cache for Thread 2960
    (empty)

    Per-Thread Cache for Thread 6940
    LifetimeAllocations: 209 (40.90% of AllocationRequests(511))
    LifetimeFrees: 572 (100.00% of FreeRequests(572))
    Cache: 44032 bytes/363 entries (121 bytes average)

    Per-Thread Cache for Thread 6188
    LifetimeAllocations: 108 (38.71% of AllocationRequests(279))
    LifetimeFrees: 296 (100.00% of FreeRequests(296))
    Cache: 22704 bytes/188 entries (120 bytes average)

    Per-Thread Cache for Thread 2164
    LifetimeAllocations: 202 (38.92% of AllocationRequests(519))
    LifetimeFrees: 572 (100.00% of FreeRequests(572))
    Cache: 45024 bytes/370 entries (121 bytes average)

    Per-Thread Cache for Thread 3636
    LifetimeAllocations: 101 (38.11% of AllocationRequests(265))
    LifetimeFrees: 292 (100.00% of FreeRequests(292))
    Cache: 23184 bytes/191 entries (121 bytes average)

    Per-Thread Cache for Thread 6668
    LifetimeAllocations: 181 (41.71% of AllocationRequests(434))
    LifetimeFrees: 472 (100.00% of FreeRequests(472))
    Cache: 34912 bytes/291 entries (119 bytes average)

    Per-Thread Cache for Thread 7840
    LifetimeAllocations: 1417274 (47.51% of AllocationRequests(2983313))
    LifetimeFrees: 1418279 (60.03% of FreeRequests(2362528))
    Cache: 261456 bytes/1005 entries (260 bytes average)

    Per-Thread Cache for Thread 2272
    (empty)

    Per-Thread Cache for Thread 6488
    LifetimeAllocations: 226 (39.17% of AllocationRequests(577))
    LifetimeFrees: 620 (100.00% of FreeRequests(620))
    Cache: 47792 bytes/394 entries (121 bytes average)

    Per-Thread Cache for Thread 6916
    LifetimeAllocations: 1530 (66.96% of AllocationRequests(2285))
    LifetimeFrees: 1575 (100.00% of FreeRequests(1575))
    Cache: 107672 bytes/45 entries (2392 bytes average)

    Per-Thread Cache for Thread 7880
    LifetimeAllocations: 170 (38.81% of AllocationRequests(438))
    LifetimeFrees: 476 (100.00% of FreeRequests(476))
    Cache: 36944 bytes/306 entries (120 bytes average)

    Per-Thread Cache for Thread 724
    LifetimeAllocations: 76439 (35.58% of AllocationRequests(214823))
    LifetimeFrees: 78059 (46.91% of FreeRequests(166395))
    Cache: 261520 bytes/1620 entries (161 bytes average)

    Per-Thread Cache for Thread 7688
    LifetimeAllocations: 250 (40.52% of AllocationRequests(617))
    LifetimeFrees: 652 (100.00% of FreeRequests(652))
    Cache: 48208 bytes/402 entries (119 bytes average)

    Per-Thread Cache for Thread 7580
    LifetimeAllocations: 108 (38.99% of AllocationRequests(277))
    LifetimeFrees: 296 (100.00% of FreeRequests(296))
    Cache: 22672 bytes/188 entries (120 bytes average)

    Per-Thread Cache for Thread 6492
    LifetimeAllocations: 183 (39.27% of AllocationRequests(466))
    LifetimeFrees: 508 (100.00% of FreeRequests(508))
    Cache: 39488 bytes/325 entries (121 bytes average)

    Per-Thread Cache for Thread 6368
    LifetimeAllocations: 20608 (34.87% of AllocationRequests(59094))
    LifetimeFrees: 20642 (99.69% of FreeRequests(20706))
    Cache: 132488 bytes/34 entries (3896 bytes average)

    Per-Thread Cache for Thread 3536
    (empty)

    Per-Thread Cache for Thread 6984
    LifetimeAllocations: 600 (86.83% of AllocationRequests(691))
    LifetimeFrees: 691 (100.00% of FreeRequests(691))
    Cache: 14496 bytes/91 entries (159 bytes average)

    Per-Thread Cache for Thread 1916
    LifetimeAllocations: 671 (86.58% of AllocationRequests(775))
    LifetimeFrees: 775 (100.00% of FreeRequests(775))
    Cache: 16592 bytes/104 entries (159 bytes average)
  2. JojoTheSlayer

    See blue link sig.
    Yeah, bcdedit ALONE at 2500 didnt work for me ether, but A, B and C together did.
    What I can tell you is that the client uses more than 2gigs several times during a session so if 2gigs is set to max, you crash.
  3. Andorion

    As I posted elsewhere, I can't change increaseuserva to anything but default on my PC since some particular driver is hard-coded to use some high address space (blue screen on boot.) Anyway, plenty of people with 64-bit windows and over 4 gigs of ram are having the same frequent crashes.

    I can't believe SOE actually advocates modifying your boot config to compensate for lack of quality control in this game.
  4. CzingerX

    "PlanetSide 2 has stopped working"

    Since a couple of patches ago, I recieve this error everytime I exit the game.

    So far, never during gameplay.
  5. Navoletti

    UP I HAVE THIS PROBLEM WITH THE DESCRIPTION OF FILE TEXT CALLED OUT OF MEMORU AND I HAVE 4 GB RAM AND WINDOWS 7 32 BITS WITH THE FIX INCREAUSE USER 3072 AND CHECK WITH 4096 BUT IN 2 HOURS OR FEW MORE THE GAME FREEZE THE COMPUTER 1 MINUTE AND APPEAR APLICATION ERROR......


    FOR ME THIS PROBLEM APPEAR SINCE UPDATE 1.
  6. FoodForTheGods

    They do not advocate it, in fact some users found this workaround, because to my knowledge SOE currently can not offer any solution to this problem (they would need to decrease memory consumption of the game somehow).
    So if you cant modify your boot configuration (i would advice you to try that route nontheless, maybe identify the driver which is not compatible with increaseuserva and see if you can live without it), i would try to use the lowest possible settings for any graphics/sound etc. setting possible (you would need to modify the usersettings.ini to get the lowest possible settings). If Planetside is more stable with those settings, you can try to increase each setting carefully again.

    Also you can try lower amounts for increaseuserva like 2560, maybe your driver still works then.