Launcher wont open

Discussion in 'Player Support' started by GamCal, Jan 2, 2015.

  1. GamCal

    Well my launcher had broken so i messed around with some files.... (ik stupid idea)
    and deleted Launchpad.libs, now the game wont even open, it crashes instantly. please help
  2. WachaDune

    See if a reinstall does it.
    I'm having a similar problem. My launcher would open to the swirly "waiting" icon and that was it. Been stuck there for two weeks. :(
  3. TSR AlexS Customer Service

    The issue you are currently experiencing is commonly related to a caching issue with the game's launchpad. In order to possibly resolve this issue, go to your game's folder and find the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.

    If this does not resolve your issue please reset your Internet options by following these instructions: Go to Start > Control Panel > Internet Options > Click the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Ok. Then go back on the Internet Options and on the advanced tab, scroll down to Security and un-check "Check Server Certificate Revocation" and "Do Not Save Encrypted Pages to Disk" then click on Ok.

    Please also check to make sure any antivirus/firewall programs have the game set as an exception.

    Answer Title: LaunchPad Troubleshooting
    Answer Link: http://help.soe.com/app/answers/detail/a_id/29017