ps2 crashes

Discussion in 'Player Support' started by Reaver42, Dec 4, 2012.

  1. Reaver42

    since the last patch my planetside crashes and i get this message:

    Game Error G25
    Malfunction:
    Your video card had trouble initializing and may not meet the minimum requirements to run Planetside 2
    Beta Minimum System Requirements

    • OS: Windows XP SP2
    • Processor: Intel Core 2 Duo E6850 or higher / AMD Phenom II X2 or higher
    • Memory: 4 GB RAM
    • Hard Drive: 15 GB free
    • Video Memory: 256 MB RAM
    • Video Card: nVidia GeForce 8600 series or higher / AMD or ATI 4850 series or higher
    • Sound Card: DirectX compatible
    has anyone the same problem?

    i have 2x ati hd 5850 grafic cards
    Reaver42, Dec 4, 2012
    #1 Last edited by Reaver42, Dec 4, 2012

  2. Sucellus

    Same problem here, my specs:

    Code:
    i7 2600k (3,4 GHz)
NVIDIA Geforce GTX 660 Ti (Driver Version: 310.70, which is the newest)
8 GB RAM
Windows 7 HP
    I don't see the same error message because I get to that strange "Coming Soon" page, anyway the URL shows the error code is G 25.
    Sucellus, Dec 4, 2012
    #2 Last edited by Sucellus, Dec 4, 2012

  3. Reaver42

    i dont think its a hardwarerpoblem cause i could play planetside without problems yesterdayi hope they fix it

    i have also i7 930 2.67 12 GB RAM Windows 7 HP ATI HD5850
    Reaver42, Dec 4, 2012
    #3

  4. TSR-SeanF Customer Service

    As it looks like your system should be more than able to run the game the issue you are encountering may very well be the result of a corrupted file in your PlanetSide 2 directory. Run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files

    PlanetSide2.exe
    UserOptions.ini
    SoundSettings.xml
    LoadingScreen.xml
    InputProfiles.xml
    vivoxoal.dll
    vivoxsdk.dll

    Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.
    TSR-SeanF, Dec 4, 2012
    #4

  5. Reaver42

    thx so much everything is fine now and i can continue play
    Reaver42, Dec 4, 2012
    #5

  6. Koto

    Koto, Jul 30, 2013
    #6 Last edited by Koto, Jul 30, 2013

  7. TSR-Jesse S Customer Service

    Can you provide the following information?

    OS & Service Pack (32 or 64-bit?:
    Processor:
    Memory:
    Video Memory:
    Video Card:
    Video Driver Version:
    Sound Card:

    Thanks!
    TSR-Jesse S, Jul 30, 2013
    #7

  8. Koto

    windows 7 home premium
    amd phenom(tm) II X6 1035t processor 2600 mhz
    4gb ram
    this is all i could find
    Koto, Jul 30, 2013
    #8

  9. xVirtue


    Home Premium 32bit or 64?
    xVirtue, Jul 30, 2013
    #9

  10. Koto

    64
    Koto, Jul 30, 2013
    #10

  11. TSR-Jesse S Customer Service

    To provide you with a more concise answer my best suggestion would be to open a support ticket with us so we can check your system specs and provide you with some solid suggestions to get you back into the game. You can open a ticket with us at the following link:

    http://help.station.sony.com/app/ask
    TSR-Jesse S, Jul 30, 2013
    #11

  12. Koto

    thanks!
    Koto, Jul 30, 2013
    #12

  13. TSR-Jesse S Customer Service

    No problem. If you have any other questions, feel free to ask.
    TSR-Jesse S, Jul 30, 2013
    #13

  14. The_Bomba

    I cant find PlanetSide2.exe
    The_Bomba, Apr 19, 2014
    #14