Crashes

Discussion in 'Player Support' started by Loudpreditor, May 10, 2013.

  1. Loudpreditor

    Each time I play the game for around 10 minutes the game will randomly crash saying Planetside2.exe has stopped working does anyone know why its randomly crashing like this?
    Loudpreditor, May 10, 2013
    #1

  2. TSR-Jesse S Customer Service

    Lets take a look at your current system specifications to start a good basis for troubleshooting. Can you provide the following information?

    OS & Service Pack:
    Processor:
    Memory:
    Video Memory:
    Video Card:
    Video Driver Version:
    Sound Card:

    Thanks!
    TSR-Jesse S, May 10, 2013
    #2

  3. BlackDove

    Yep. Ever since the last patch.
    BlackDove, May 10, 2013
    #3

  4. Loudpreditor

    OS : Windows 8 Pro 32-bit
    Memory : 16384MB RAM
    Video Memory : 3442 MB
    Video Card : AMD Radeon Graphics Processor
    Video Driver Version : 8.982.10.8000
    Sound Card : Digital Audio (HDMI) (2-High Definition Audio Device)
    I think this is all the information that you needed I'm not very good at finding all my specs :L
    Loudpreditor, May 10, 2013
    #4

  5. TSR-Jesse S Customer Service

    That's the information I was looking for! I think I may be able to provide some clarity. PlanetSide 2 has a 4GB RAM minimum reuqirement - while you have 16GB of RAM installed into your machine, your 32-bit operating system is limiting you to about 3.5GB of it, which is definitely going to cause some problems when you try to play.

    My best advice would be to upgrade to a 64-bit operating system so that you can fully utilize the amount of your installed RAM, which would allow you to play (provided your video card and processor are up to snuff as well). You can find out more about the requirements by clicking here.
    TSR-Jesse S, May 10, 2013
    #5

  6. Stan

    I have 64 bit win7 and 8gigs of ram and am crashing frequently as well. Did these most recent threads pop up after the most recent patch or before? With the number of threads I've seen posted I would think it's more the game than the customer's machine.
    Stan, May 10, 2013
    #6

  7. NightShift

    I have the same problem

    OS & Service Pack: Windows 7 64-bit
    Processor:Intel i7 CPU 960 @ 3.20GHz
    Memory: 12GB
    Video Memory: 3072MB GDDR5
    Video Card: Nvidia 580 GTX
    Video Driver Version: Current 314.07
    Sound Card: why whould a sound card make me crash?
    NightShift, May 10, 2013
    #7

  8. AstroCat

    Same problem... (2 systems)

    #1
    OS : Windows 7 Pro 64-bit
    Memory : 8192MB
    Video Memory :6144MB
    Video Card : Nvidia EVGA GeForce Titan SC
    Video Driver Version : 320.00
    Sound Card : SB X-Fi XtremeGamer Fatal1ty Pro, Driver version 2.18.15

    #2
    OS : Windows 7 Pro 64-bit
    Memory : 8192MB
    Video Memory :2048MB
    Video Card : Nvidia EVGA GeForce GTX 680 SC
    Video Driver Version : 320.00
    Sound Card : SB X-Fi XtremeGamer Fatal1ty Pro, Driver version 2.18.15
    AstroCat, May 10, 2013
    #8 Last edited by AstroCat, May 10, 2013

  9. AstroCat

    Processor: Intel i72600K (both systems)
    AstroCat, May 10, 2013
    #9