Client Hotfix?

Discussion in 'Player Support' started by ComradeWinston, Feb 8, 2013.

  1. ComradeWinston

    Supposedly there was a client hotfix. I have no idea what it did but it apparently didn't fix the links in the launcher. :rolleyes:

    [IMG]
    ComradeWinston, Feb 8, 2013
    #1

  2. ComradeWinston

    Another recent hotfix... a still broken launcher.
    ComradeWinston, Feb 15, 2013
    #2

  3. BenYeeHua

    Nope, this is your computer setting.
    Try set the default browser again.
    BenYeeHua, Feb 15, 2013
    #3

  4. TSR-Jesse S Customer Service

    There are a few different issues which may be causing this problem for you, so you may need to try a few things to get your launcher fixed:

    1. Please ensure that you have added an exception within your Firewall or Anti-Virus software for planetside2.exe, launchpad.exe, awesomiumprocess.exe, and ApplicationUpdaterService.exe.

    The location of these files can vary, but by default they should look like this:

    Win7/Vista/Win8

    C:\Users\<your username>\AppData\Local\Sony Online Entertainment\ApplicationUpdater\ApplicationUpdaterService.exe
    C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\LaunchPad.exe
    C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe
    C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\LaunchPad.libs\AwesomiumProcess.exe

    Windows XP

    C:\Documents and Settings\<your username>\Application Data\ Sony Online Entertainment\ApplicationUpdater\ApplicationUpdaterService.exe
    C:\Program Files\Sony Online Entertainment\Installed Games\PlanetSide 2\LaunchPad.exe
    C:\Program Files\\Sony Online Entertainment\Installed Games\PlanetSide 2\PlanetSide2.exe
    C:\Program Files\Sony Online Entertainment\Installed Games\PlanetSide 2\LaunchPad.libs\AwesomiumProcess.exe

    The AppData and Application Data folders are hidden in Windows by default so you may need to enable "View Hidden Files/Folders" before you are able to find these files.

    2. You may need to clear the cache settings for the launch pad by going to the launchpad.libs folder in your PlanetSide 2 directory and delete the launchpad.cache folder then try accessing the game once again.

    3. The launcher may have been corrupted and will need to be repaired before it will work correctly. You can repair the launcher with the launcher set up file from the following link:

    https://launch.soe.com/installer/PS2_setup.exe

    Let me know if that helps.
    TSR-Jesse S, Feb 16, 2013
    #4 Last edited by TSR-Jesse S, Feb 16, 2013

  5. ComradeWinston

    The later two didn't work and I'm too stupid to bother doing the first so I just reinstalled the game.

    Works now.
    ComradeWinston, Feb 17, 2013
    #5 Last edited by ComradeWinston, Feb 17, 2013