Game Crash Since Update

Discussion in 'Player Support' started by Turtle, Feb 2, 2013.

  1. Turtle

    Ever since the update my game will not stop crashing. I'm able to log in but after 5-10 minutes of play my game will crash. This has happened every time that I get on to play. Is anyone else having this problem or am I the only one.
  2. Jkar

    I too get random crashes, not quite as bad as the OP but still frequent enough, 7 crashes in about 5 hours of play. At least part of the crashes are related to bringing up a menu like accessing a terminal, viewing the map etc. Attached are two different errors I found in my event log, sorry for the Japanese in there but that's what my system is set to.

    Two entries on one kind of crash pointing to StackHash_0a9e

    Code:
    - System
     
      - Provider
     
      [ Name]  Application Error
     
      - EventID 1000
     
      [ Qualifiers]  0
     
      Level 2
     
      Task 100
     
      Keywords 0x80000000000000
     
      - TimeCreated
     
      [ SystemTime]  2013-02-02T20:13:00.000000000Z
     
      EventRecordID 13638
     
      Channel Application
     
      Computer Hakurou-PC
     
      Security
     
     
    - EventData
     
      PlanetSide2.exe
      0.0.0.0
      510cd367
      unknown
      0.0.0.0
      00000000
      c0000005
      6f435c61
      aac
      01ce017c300b48d2
      C:\Games\Planetside2\PlanetSide2.exe
      unknown
      f0d02f54-6d74-11e2-bec2-902b34337774
    
    Code:
    - System
     
      - Provider
     
      [ Name]  Windows Error Reporting
     
      - EventID 1001
     
      [ Qualifiers]  0
     
      Level 4
     
      Task 0
     
      Keywords 0x80000000000000
     
      - TimeCreated
     
      [ SystemTime]  2013-02-02T23:21:20.000000000Z
     
      EventRecordID 13651
     
      Channel Application
     
      Computer Hakurou-PC
     
      Security
     
     
    - EventData
     
      3465371095
      5
      BEX
      使用不可
      0
      PlanetSide2.exe
      0.0.0.0
      510cd367
      StackHash_0a9e
      0.0.0.0
      00000000
      6f435c61
      c0000005
      00000008
     
      C:\Users\白狼之電脳\AppData\Local\Temp\WER4843.tmp.WERInternalMetadata.xml
      C:\Users\白狼之電脳\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PlanetSide2.exe_ea7b6d233e51467d3a8db5ed791b1e4369e5f1_0e145463
     
      0
      3dc29283-6d8f-11e2-bec2-902b34337774
      0
    
    Next two entries for other kind of crash involving vivoxsdk.dll

    Code:
    - System
     
      - Provider
     
      [ Name]  Application Error
     
      - EventID 1000
     
      [ Qualifiers]  0
     
      Level 2
     
      Task 100
     
      Keywords 0x80000000000000
     
      - TimeCreated
     
      [ SystemTime]  2013-02-02T23:11:58.000000000Z
     
      EventRecordID 13648
     
      Channel Application
     
      Computer Hakurou-PC
     
      Security
     
     
    - EventData
     
      PlanetSide2.exe
      0.0.0.0
      510cd367
      vivoxsdk.dll
      4.5.9.17865
      505afdf1
      c0000005
      0014dd7f
      c50
      01ce0197714d3afe
      C:\Games\Planetside2\PlanetSide2.exe
      C:\Games\Planetside2\vivoxsdk.dll
      f126e214-6d8d-11e2-bec2-902b34337774
    
    Code:
    - System
     
      - Provider
     
      [ Name]  Windows Error Reporting
     
      - EventID 1001
     
      [ Qualifiers]  0
     
      Level 4
     
      Task 0
     
      Keywords 0x80000000000000
     
      - TimeCreated
     
      [ SystemTime]  2013-02-02T23:12:00.000000000Z
     
      EventRecordID 13649
     
      Channel Application
     
      Computer Hakurou-PC
     
      Security
     
     
    - EventData
     
     
      0
      APPCRASH
      使用不可
      0
      PlanetSide2.exe
      0.0.0.0
      510cd367
      vivoxsdk.dll
      4.5.9.17865
      505afdf1
      c0000005
      0014dd7f
     
     
      C:\Users\白狼之電脳\AppData\Local\Temp\WERC56D.tmp.WERInternalMetadata.xml
      C:\Users\白狼之電脳\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PlanetSide2.exe_2bef1494a60ffbe1413d358fe1ed13dfc2fd51_1037ca3e
     
      0
      f126e214-6d8d-11e2-bec2-902b34337774
      1
    
    System information:
    CPU: i5-3570K
    Motherboard: GIGABYTE GA-Z77X-UD3H
    GPU: MSI R7850 Power Edition 2GD5/OC with Catayst drivers version 13.1
    16GB RAM
    Windows 7 64bit Japanese locale

    p.s. additional note, I set my 'My Pictures' and 'My Videos' folders (or whatever they're called in English) to write protected, because opening up the map inside PS2 and scrolling or zooming on it still created a lot of 0 size .tmp files in there. I doubt it's related to the crashes, because I've been using that trick for some time now.
  3. nitram1000

    I keep getting the crash with vivoxsdk.dll, the game is unplayable for me as it crashes within 10 minutes.
  4. Alligator138

    Hello,

    I got the same situation. After updated new patch, my client always getting crash after 5 minutes when I join in the game.
  5. ZardozSpeaksToForums

    Yep. I too am crashing regularly. I'd say once or twice an hour on top of the other patch issues like stuttering and fps drops.
  6. Absolom

    I am finding that the crashes either correspond to me flying or generally being near a biolab.
  7. Phaetul

    As soon as I finished updating I logged into the character selecting screen and hit play and it started loading, got up to about 56% and crashed. I got the "Planetside 2 has stopped working" message window from Windows.
    That happens every time I try to log in to the game.
    Someone said that I should delete the user options file and that had no effect.
    I have ensured that Launcher was "Launch as Admin" and I also make the PS2.exe the same.
    I have verified the files through the launcher to no effect.

    The next thing I was going to try was to uninstall and re install.

    I have played this since Alpha Test and I haven't had an issue like this until today so I guess this is payback.
    I'd love to hear ideas on this if anyone has any better than uninstalling.
  8. quex

    Phaetul - I have the same issue as you.
    Nothing helps... even a complete uninstall/reinstall of the game. Chat Support says that it will need to be fixed in a future hotfix... that means we can't play until they release a hotfix, or we get a new computer with different hardware.
  9. quex

    This issue is fixed for me in the latest Hotfix (02.05.2013)!
  10. ShokkWave

    It wasn't fixed for me.