Player Studio - Some Unwritten Rules

You must personally create all artwork submitted. Don't use anything from the internet or photo sources - even if you bought a license.

Don't submit multiple color variations of anything. Pick your one best and send it.

Speaking of color, we reserve the right to make adjustments if necessary. All submissions subject to possible alteration.

This is not the same as fixing your stuff for you. We don't promise to fix your stuff.

Sometimes, we do make mistakes and we do fix them. Once an item has reached stage "Complete", only bug fixes are allowed.

If your submission has not yet reached Complete, you can change it. Simply resubmit with a new version number in the name. Example: CoolHatSubmission_v2.zip Please update the screenshot if anything changed visually. Please review the Submission Form to make sure it's current.

Your submissions may not get selected. This happens for a number of reasons. Marketplace need is one factor. What your friends say is not a factor because we don't see a correlation between what people say they will buy and what they actually buy.

Suggestions on your Submission Form are taken into account. Sometimes Marketplace need must trump, however.

Items are processed every day. We cannot predict how long they will take in any particular status. Once completed, we cannot predict a live date in a store.

We are rarely able to provide individualized feedback on submissions.

If your item has arrived in the marketplace and you have not received a free copy, here's what you can do:

Contact customer service (i.e. open a ticket.)
Tell them the name of the item, the name of the character, and which server.
Please make sure you are not picking a character who cannot see that item (this has happened a number of times.)

It usually takes a couple of days but you can put in a ticket any time after you see it in the marketplace.