So I have several free accounts and one paid...one I buy a lot of merch from the marketplace. i am attempting to transfer my accounts from my old pc to my new pc. I can't remember the password nor the email. I've put in a ticket. Told them all the info from the account I can remember, including info about characters. No help at all. I was told "respectfully" to open a new account. These are not new characters. I have worked on obtaining the highest level they can so they can assist my other characters. No help at all in recovering my pw. There have been no purchases on this account, so no card info is included, so nothing anyone could steal. I understand accounts need protecting, but it is frustrating. Even though I can provide all the info about each character, it doesn't seem to matter. Very frustrated. Needed to vent.