Launchpad Issues - November 11, 2020

Discussion in 'News and Announcements' started by dreamweaver, Nov 11, 2020.

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  1. dreamweaver Community Relations

    Ops is looking into the error that players are having with the launcher on live and beta. At this time there is no ETA but will update when more information is available. This may also be the source of some download issues that players are currently experiencing.
    willjc, The Quester, Killgoar and 7 others like this.
  2. dreamweaver Community Relations

    Per a member of our engineering team. - "the patcher issues seem to be service provider level networking issues, it's being sorted but it may take a while beta gets updated daily, but is also getting affect by this issue so that may be a moment"
    Killgoar, Breanna, Juraiya and 3 others like this.
  3. dreamweaver Community Relations

    Our CDN provider is still working to solve the issue. We apologize for the inconvenience and hope to get you in game as soon as possible if you are experiencing errors.
    Killgoar, Chimeron, Shrei and 2 others like this.
  4. dreamweaver Community Relations

    The ops and engineering teams are still working with our provider on this ongoing issue. There is no ETA at this time for the affected players.
    Killgoar, Breanna and Kronk like this.
  5. dreamweaver Community Relations

    The ops and engineering teams work with our CDN provider is still ongoing. There is no ETA at the time. Thank you for your patience while they continue to work on this issue.
    Killgoar, Kittybock, Brile and 4 others like this.
  6. dreamweaver Community Relations

    Due to ongoing issues at our CDN provider players may be unable to access Kaladim, Live Servers, or Beta. Our ops and engineering teams are still working with the provider. There is no updated ETA at this time.
    Killgoar, Breanna, Sifu and 3 others like this.
  7. dreamweaver Community Relations

    As of 8:55 AM PST, the issues with our CDN Provider are still ongoing and being worked on by our ops and engineering teams. There is no ETA at this time.
  8. dreamweaver Community Relations

    While at this time there is no ETA, the teams have a potential fix in place that is progressing well and is good news towards an overall solution to the issue, it is a long process however and I will likely continue to update throughout the weekend.
  9. dreamweaver Community Relations

    Morning All, the fix being executed by the teams is non-final with adjustments being made that may alleviate the issues for some players. At this time, we are not going to announce that all accounts are able to access with 100% surety so work is ongoing. Thank you for your patience.
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