Keep crashing after moving to Kaladim

Discussion in 'Player Support' started by Namian, Mar 17, 2019 at 8:43 AM.

  1. Namian New Member

    I've been playing for about a month on FG - no problems.
    But now that I am on Kaladim, I keep crashing to Desktop (every 1-20 mins).

    The error from the Windows Applications log is:

    Code:
    Faulting application name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x5c8d366a
    Faulting module name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x5c8d366a
    Exception code: 0xc0000005
    Fault offset: 0x00cc4410
    Faulting process id: 0x1cfc
    Faulting application start time: 0x01d4dcd50634b63e
    Faulting application path: d:\Users\Public\Daybreak Game Company\Installed Games\EverQuest II\EverQuest2.exe
    Faulting module path: d:\Users\Public\Daybreak Game Company\Installed Games\EverQuest II\EverQuest2.exe
    Report Id: 12ef911e-670f-4529-8b6e-eabd744a2237
    Faulting package full name:
    Faulting package-relative application ID: 
    I've tried:
    * Rebooting
    * Updating GFX drivers
    * Downgrading GFX drivers
    * Changing GFX-card
    * Running EQ2 without custom UIs
    * Reinstalling EQ2 - on a different HDD
    * Running Windows Memory Diagnostic (no errors)

    I am running Windows 10 Pro 64 bit, version 1809, build 17763.379
    GFX is GTX 1070, was GTX 660 Ti
    24 GB ram
    650 GB / 15 GB of free HDD space

    Any ideas of what is wrong ?
    Any additional information I can provide ?
  2. Rosyposy Well-Known Member

    Since it was running all right before, I assume that you have DirectX 9.0c installed as well as the current version?

    Have you validated files from the Launchpad? Something might not have downloaded correctly, or become corrupted.

    Sure hope you can get this fixed!
    Breanna likes this.
  3. Namian New Member

    dxdiag says DirectX version 12 - but I let EQ2 install 9.0c.

    I've tried verifying - and doing a brand new install with a newly downloaded EQ2-installer.
  4. Kepo New Member

    I'm getting the same thing, Log below. I never played EQ2 and wanted to give it a try but it keeps crashing randomly before I even get off the Far Warden?(boat).

    Faulting application name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x5c8d366a
    Faulting module name: EverQuest2.exe, version: 1.0.0.1, time stamp: 0x5c8d366a
    Exception code: 0xc0000005
    Fault offset: 0x00c7f303
    Faulting process id: 0x1408
    Faulting application start time: 0x01d4dd087d799ca1
    Faulting application path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest II\EverQuest2.exe
    Faulting module path: C:\Users\Public\Daybreak Game Company\Installed Games\EverQuest II\EverQuest2.exe
    Report Id: da48a99e-b304-4186-8444-3eb209a8e3f0
    Faulting package full name:
  5. Jasonis New Member

    I play it all the time and never have Crashes, so the problem is most likely some configuration you have or a bad file.
  6. Namian New Member

    Clean install, but thanks for sharing your experience :rolleyes:
  7. Lastatt New Member

    I just installed the game this morning and having the same issue
  8. Kayido New Member

    Game keep crashing , cant load the game . It crash at different moments .
  9. Kepo New Member

    In the launcher click the settings in the bottom left. Under one of the options it says "Download full game". I did that and got it working. Played for a few hours with zero crashes or issues
  10. Kayido New Member

    thx ill try that
  11. Lastatt New Member

    The solution I found was to run it in Win 7 compatibility mode.

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