one policy I think I have noticed, that if a Public Quest is active in a destination zone, it fails, if none active, it seems to work without issue. /shrug
IMO it's zone specific - what I mean is it will usually work if both are in the same zone. Sometimes it work across zones, but that is much less common and I think it has to do with connecting zones and/or age of zones - if I remember correctly, older zones seem to work better than the new ones when trying to cross a zone with the call. Then again, it may just be completely random and at the will of the RNG. I wish it worked more often or at the very least, some dev would investigate it and give us the actual rules for using it.
also beginning to think it is server specific: I have not for days now, been able to use CoV on AB, however, Maj'Dul I was able to CoV out of Grotto to Fens without issue,... note. PQ was not up at that time.
Mine works about 80% of the time I'd guess. And oddly sometimes the first attempt will fail then the 2nd will work (or 3rd) Luckily I have two conjurors if it falls and the tinker item as well as dark elf racial so if it falls just need to zone to same zone a summon. I just put it down to some hard to fix bug, given its been this way since it was introduced.