I sent in a petition at 10 am EST and still have not heard anything yet. When I used the coin my class never changed. I would really appreciate it if a GM could get on Guk and help me out
Your class doesn't automatically change when you use the token. You have the option to change it when you choose your 'new' home city.
If you are a channeler or beastlord you don't get to change. They have no counterpart class. If you are a brigand/swashbuckler, paladin/shadowknight, mystic/defiler you will automatically be switched to the opposite class without getting a choice to keep your old one. These classes are faction restricted.
I can't imagine buying a betrayal token just to switch cities within your faction though, but true nevertheless.