Category: Interface SubCategory: Other Severity: Affects gameplay Frequency: Always Happens Zone: The Suffering's Guild Hall Location: -1,615.03, -131.95, -1,454.75 Character: Level 28 Assassin Summary: Level 120 boost Description: The level 120 boost from the premium pre-order was not in my claim options.
If that's the case this would be an account issue and not a bug. You need to raise a support ticket for CS to look at it.