Random disconnects DisconnectReasonUnreachableConnection, connection lost during authentication

Discussion in 'Player Support' started by Jedis, Feb 8, 2024.

  1. Jedis Arch Mage

    Hello,

    I moved recently and my Verizon 5G Home internet connection will randomly drop/reconnect several times per day. The odd thing is, I rarely notice if I am just browsing the web. Playing EQ is another matter though. The cube doesn't always show that it reconnected when it happens, which is odd.

    At the time, I get the "You have been disconnected screen" and then it returns to the server select and obviously has a connection at that point. If I try to connect to the server, I get a message about needing to reauthenticate and login again. Once I did that, I can immediately reconnect to the server, after it removes my active character from the world.

    Not sure there's anything that can be done to help. This is the partial contents of dbg.txt right before and after it happens. My best guess is that it has some kind of token based on my IP address. Once my DHCP lease renews and I get a new IP, my previous session is no longer valid. At least, that's my hypothesis.

    Any thoughts/insights?

    Code:
    [Thu Feb 08 17:40:30 2024]03588:knockout 3
    [Thu Feb 08 17:40:31 2024]03589:knockout 3
    [Thu Feb 08 17:41:10 2024]03590:knockout 3
    [Thu Feb 08 17:41:56 2024]03591:Networking: connection terminated [client:DisconnectReasonUnreachableConnection,server:DisconnectReasonNone]
    [Thu Feb 08 17:41:56 2024]03592:disconnected at c:\p4\EverQuest\live\EverQuest\EverQuest.cpp:18932 (char. select) DisconnectReasonUnreachableConnection
     
    [Thu Feb 08 17:41:56 2024]03593:Character is Soandso.
     
    [Thu Feb 08 17:41:56 2024]03594:YOU HAVE BEEN DISCONNECTED.
    [Thu Feb 08 17:41:56 2024]03595:
    end of DisplayScreen
     
    [Thu Feb 08 17:42:09 2024]03596:Networking: Connection Closed [0] with 573 pending bytes.
    [Thu Feb 08 17:42:27 2024]03597:Attempt to send message 22164 on a void connection.
    [Thu Feb 08 17:42:27 2024]03598:Cleaning up groups.
    [Thu Feb 08 17:42:27 2024]03599:Attempt to send message 23468 on a void connection.
    [Thu Feb 08 17:42:27 2024]03600:Stopping world display.
    [Thu Feb 08 17:42:27 2024]03601:Attempt to send message 7714 on a void connection.
    [Thu Feb 08 17:42:27 2024]03602:Cleaning up.
    [Thu Feb 08 17:42:27 2024]03603:Sending Logout.
    [Thu Feb 08 17:42:27 2024]03604:Attempt to send message 22610 on a void connection.
    [Thu Feb 08 17:42:27 2024]03605:Networking: using port [59705].
    [Thu Feb 08 17:42:28 2024]03606:Networking: Connection Established [1]
    [Thu Feb 08 17:42:28 2024]03607:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:28 2024]03608:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:29 2024]03609:Rejected By World. retrying
     
    [Thu Feb 08 17:42:29 2024]03610:Networking: Connection Established [2]
    [Thu Feb 08 17:42:29 2024]03611:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:29 2024]03612:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:30 2024]03613:Rejected By World. retrying
     
    [Thu Feb 08 17:42:30 2024]03614:Networking: Connection Established [3]
    [Thu Feb 08 17:42:30 2024]03615:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:31 2024]03616:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:32 2024]03617:Rejected By World. retrying
     
    [Thu Feb 08 17:42:32 2024]03618:Networking: Connection Established [4]
    [Thu Feb 08 17:42:32 2024]03619:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:32 2024]03620:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:33 2024]03621:Rejected By World. retrying
     
    [Thu Feb 08 17:42:33 2024]03622:Networking: Connection Established [5]
    [Thu Feb 08 17:42:33 2024]03623:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:33 2024]03624:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:34 2024]03625:Rejected By World. retrying
     
    [Thu Feb 08 17:42:34 2024]03626:Networking: Connection Established [6]
    [Thu Feb 08 17:42:34 2024]03627:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:34 2024]03628:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:35 2024]03629:Rejected By World. retrying
     
    [Thu Feb 08 17:42:35 2024]03630:Networking: Connection Established [7]
    [Thu Feb 08 17:42:36 2024]03631:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:36 2024]03632:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:37 2024]03633:Rejected By World. retrying
     
    [Thu Feb 08 17:42:37 2024]03634:Networking: Connection Established [8]
    [Thu Feb 08 17:42:37 2024]03635:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:37 2024]03636:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:38 2024]03637:Rejected By World. retrying
     
    [Thu Feb 08 17:42:38 2024]03638:Networking: Connection Established [9]
    [Thu Feb 08 17:42:38 2024]03639:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:38 2024]03640:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:39 2024]03641:Rejected By World. retrying
     
    [Thu Feb 08 17:42:39 2024]03642:Networking: Connection Established [10]
    [Thu Feb 08 17:42:40 2024]03643:WorldAuthenticate: Initiating Login.
    [Thu Feb 08 17:42:40 2024]03644:WorldAuthenticate: connection lost during authentication.
     
    [Thu Feb 08 17:42:41 2024]03645:Rejected By World. abort abort
     
    [Thu Feb 08 17:42:41 2024]03646:*** ERROR: ProcessGame could not authenticate to world.  Bailing with END_GAME.
     
    [Thu Feb 08 17:42:41 2024]03647:Cleanup 1
     
    [Thu Feb 08 17:42:41 2024]03648:Cleanup 4
     
    [Thu Feb 08 17:42:41 2024]03649:Cleanup 5
     
    [Thu Feb 08 17:42:41 2024]03650:Cleanup 6
     
    [Thu Feb 08 17:42:41 2024]03651:Cleanup 7
     
    [Thu Feb 08 17:42:41 2024]03652:Cleanup 8
     
    [Thu Feb 08 17:42:41 2024]03653:Cleanup 9
     
    [Thu Feb 08 17:42:41 2024]03654:Cleanup 10
     
    [Thu Feb 08 17:42:41 2024]03655:Resetting UI.
    [Thu Feb 08 17:42:41 2024]03656:Resetting character select UI.
    [Thu Feb 08 17:42:41 2024]03657:Resetting game UI.
    [Thu Feb 08 17:42:41 2024]03658:UI Reset.
    [Thu Feb 08 17:42:42 2024]03659:Cleanup 11
  2. Cairbrae Developer

    Please run LaunchPad to make sure your client is up-to-date.
  3. Jedis Arch Mage

    I switched the character to a different connection and the disconnects went away. Something to do with the Verizon 5G home internet cube.