Repeatedly crash to desktop

Discussion in 'Bug Reports' started by Bryna, May 14, 2021.

  1. Bryna New Member

    Been crashing to desktop FREQUENTLY, to the point the game was unplayable, and had to switch computers. Husband has same issue, as does another guild member. Common thread is we all use AMD graphics cards. Here's the bottom portion of the dbg.txt file:

    [Fri May 14 19:50:09 2021]00864: Dump generation request succeeded: C:\Crash\a48324bd-4690-443d-b1e9-efed7ffc3f2c.dmp
    [Fri May 14 19:50:10 2021]00865:Fatal error occurred in mainthread! (Release Client #630)

    [Fri May 14 19:50:10 2021]00866:Client Version: Apr 19 2021 15:35:45
    [Fri May 14 19:50:10 2021]00867:Skin Directory: UIFiles\drakah_intg_krome\

    [Fri May 14 19:50:10 2021]00868:Graphics DLL Loaded: Graphics DLL Version 2.00.123098
    [Fri May 14 19:50:10 2021]00869:Graphics Build Date: Apr 19 2021 15:36:55
    [Fri May 14 19:50:10 2021]00870:Video Card: AMD Radeon RX 6800 XT, 27.20.21003.1028

    [Fri May 14 19:50:10 2021]00871:Crash (char = xxxxx, zone = pofire)

    [Fri May 14 19:50:10 2021]00872:Local Player's World location at time of crash: -1368.746704, -170.786163, -185.259354.

    [Fri May 14 19:50:10 2021]00873:Gamestate at crash = 5

    [Fri May 14 19:50:10 2021]00874: Processor: 16 of type 586
    [Fri May 14 19:50:10 2021]00875:Memory: Load: 38, Total Phys: 16309, Avail Phys: 10070, Total Page: 18741, Avail Page: 8198, Total Virtual: 4095, Avail Virtual: 2468, FreeBlocks: 2036,139,38,30,26,25,24,14,7,7
    [Fri May 14 19:50:10 2021]00876:CPU: AMD Ryzen 7 5800X 8-Core Processor 10000
    [Fri May 14 19:50:10 2021]00877: Pools: Temp: 786432(22100). Persistent: 46082888(46036855). OnDemand: 1572864(1566299). Zone: 14508784(14448575)
    [Fri May 14 19:50:10 2021]00878:MaxTextures: 80139k, CurrentTextures: 56249k, HighQualityTextures: 53934k

    [Fri May 14 19:50:10 2021]00879:Memory Mode: Balanced
    Server is Aradune. Any help for this? Anyone else having this same issue?
    Bryna, May 14, 2021
    #1

  2. Skuz I am become Wrath, the Destroyer of Worlds.

    First thing to try.

    Exit the game completely.

    Go to your EverQuest directory on your drive.

    Find your character UI file - UI.<charactername>.<servername>.ini

    Rename that file adding _OLD after the <charactername> i.e. UI.Wakk_OLD.phinigel.ini

    Now when you log into the game & get your character into the world you should start with the default UI
    Test that this has cured your crashing problem by moving about & crossing a few zones.

    To restore your UI you can go to the options screen & click on the button marked - copy layout

    This will bring up the available character UI files, select the one that you renamed earlier with the _OLD that you added to the name & this will load in most of your old UI layout.

    If that does not solve the crashing you can also try the following:

    Add launchpad.exe & everquest.exe to the exceptions or white-list for your anti-virus & firewall - especially if you are using Windows Defender as this is known to often block connections to EQ.
    Run a file check from the EQ Launcher
    (HOW? - https://help.daybreakgames.com/hc/e...73-How-do-I-validate-game-files-in-EverQuest-)
    Right Mouse button Click the EQ Icon, select Properties then compatibility then put a check in the box for "disable full screen optimizations" hit apply then run as administrator the first time you log in
    Download & install a fresh copy of Direct X 9c
    (LINK - https://www.majorgeeks.com/files/details/microsoft_directx.html)
    Download & install the latest C++ runtimes
    (LINK - https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads)
    Check what Graphics hardware you are using & uninstall the old drivers & re-install the latest WHQL drivers for it or a new copy of the current drivers if you already have the latest ones.
    Skuz, May 15, 2021
    #2