It's incredibly frustrating and it's been over a year. Can we get some kind of update or at least some information on if the feature is ever going to return?
Honestly? Probably never. It's been broken for so long, and has been stated that it would take tremendous effort to fix, that it's likely the ever growing pile of other things will always have priority.
I think what you want is a final answer. They have been honest in saying not in the near future. At least that is the last thing I saw them say.
I suspect it will soon officially be added to the list of game experiences that are relegated to the: "feel free to reacquire [your character] through game play" list.
I think the issue is that they could fix it but it would be a short term fix and they are not wanting to do that. so until they are done with a long term fix I don't see it happening.
They answered in another thread that this is so far down on the priority list that we can stop asking for it.
Unfortunately I still don't have any date or ETA to give, and that's as honest as I can be. It's on the list of things that need to be fixed, but it's going to take a lot of work and there are other things that are being prioritized.
The other things they refer to are the upcoming changes that allow Berserkers to dual wield 2h weapons because reasons.
I'm really hoping daybreak can get account to account transfers before the year is over, or before the next expansion. I would really love to move my necro. And maybe my enchanter too.
You can of course just contact support. Or you open a thread here and ask the community. Chances are that one of us here can answer your question, too (and most likely faster than support).