Everquest won't run live servers on this computer

Discussion in 'Player Support' started by ryokoryu, Apr 27, 2018.

  1. ryokoryu Journeyman

    I have an HP notebook similar to one I rented wit the same specs, this one I won in a drawing for renting the old one. I did end up getting an alienware shortly after for Christmas, but I am gonna be on the go for a while living in motels. The problem I have is this one with the same specs as the one that worked will not let me play on live servers, any servers with further than velious unlocked, and crashes in any revamped zones which stops me from going anywhere important in coirnav at the moment.
    DXdiag stats to follow below.
  2. ryokoryu Journeyman

    ------------------
    System Information
    ------------------
    Time of this report: 4/27/2018, 19:02:18
    Machine name: DESKTOP-4F6BQM7
    Machine Id: {11610DC1-40E3-421A-9B2D-104ACDA9BF4C}
    Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.171008-1615)
    Language: English (Regional Setting: English)
    System Manufacturer: HP
    System Model: HP Notebook
    BIOS: F.17
    Processor: n/a
    Memory: 4096MB RAM
    Available OS Memory: 3530MB RAM
    Page File: 3519MB used, 2781MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.14393.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon(TM) R2 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x9850)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_9850&SUBSYS_81F5103C&REV_40
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 2261 MB
    Dedicated Memory: 496 MB
    Shared Memory: 1764 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO70EC
    Native Mode: 1366 x 768(p) (60.016Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver File Version: 8.17.0010.1433 (English)
    Driver Version: 15.301.2301.1002
    DDI Version: 12
    Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 3/25/2016 5:00:00 PM, 1506512 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-DB10-11CF-1576-FFA1FEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9850
    SubSys ID: 0x81F5103C
    Revision ID: 0x0040
    Driver Strong Name: oem18.inf:cb0ae41413e8694e:ati2mtag_MullinsPA_Mobile:15.301.2301.1002:pci\ven_1002&dev_9850&subsys_81f5103c&rev_40
    Rank Of Driver: 00D10000
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

    Card name: AMD Radeon(TM) R2 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x9850)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_9850&SUBSYS_81F5103C&REV_40
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 2261 MB
    Dedicated Memory: 496 MB
    Shared Memory: 1764 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LCD TV
    Monitor Id: FNI0000
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver File Version: 8.17.0010.1433 (English)
    Driver Version: 15.301.2301.1002
    DDI Version: 12
    Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 3/25/2016 5:00:00 PM, 1506512 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-DB10-11CF-1576-FFA1FEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x9850
    SubSys ID: 0x81F5103C
    Revision ID: 0x0040
    Driver Strong Name: oem18.inf:cb0ae41413e8694e:ati2mtag_MullinsPA_Mobile:15.301.2301.1002:pci\ven_1002&dev_9850&subsys_81f5103c&rev_40
    Rank Of Driver: 00D10000
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
  3. ryokoryu Journeyman

    -------------
    Sound Devices
    -------------
    Description: 1 - LCD TV (AMD High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: AtihdWT6.sys
    Driver Version: 10.00.0000.0002 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/16/2016 12:00:00 AM, 111120 bytes
    Other Files:
    Driver Provider: Advanced Micro Devices
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speaker/HP (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C81F5&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7743 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 2/16/2016 12:00:00 AM, 4802816 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7743 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/25/2016 11:23:41, 4802816 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Stereo Mix (Realtek High Definition Audio)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7743 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/25/2016 11:23:41, 4802816 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
    FriendlyName: HP TrueVision HD
    Location: Front
    SymbolicLink: \\?\usb#vid_064e&pid_c346&mi_00#7&28ad1df0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
    Manufacturer: Microsoft
    HardwareID: USB\VID_064E&PID_C346&REV_0102&MI_00,USB\VID_064E&PID_C346&MI_00
    DriverDesc: USB Video Device
    DriverProvider: Microsoft
    DriverVersion: 10.0.14393.82
    DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
    Service: usbvideo
    Class: Image
    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
    ProblemCode: No Problem
    BusReportedDeviceDesc: HP TrueVision HD
    Parent: USB\VID_064E&PID_C346\HF1017-P83L-OV01-REV0102
    DriverProblemDesc: n/a
    UpperFilters: n/a
    LowerFilters: n/a
    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
    ContainerCategory: Imaging

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
    FF Driver: n/a

    Device Name: G3
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0xE0FF, 0x0001
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
    FF Driver: n/a

    Device Name: USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04CA, 0x0027
    FF Driver: n/a

    Device Name: G3
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0xE0FF, 0x0001
    FF Driver: n/a

    Device Name: HP Wireless Button Driver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0001, 0x0001
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub (xHCI)
    | Vendor/Product ID: 0x1022, 0x7814
    | Matching Device ID: USB\ROOT_HUB30
    | Service: USBHUB3
    | Driver: USBHUB3.SYS, 7/16/2016 04:41:55, 535904 bytes
    |
    +-+ USB Composite Device
    | | Vendor/Product ID: 0x04CA, 0x0027
    | | Location: Port_#0004.Hub_#0003
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 10/8/2017 19:30:18, 169304 bytes
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x04CA, 0x0027
    | | | Location: 0000.0010.0000.004.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 12/13/2016 02:44:08, 38400 bytes
    | | | Driver: hidclass.sys, 12/13/2016 02:44:08, 156672 bytes
    | | | Driver: hidparse.sys, 12/13/2016 02:44:08, 40960 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x04CA, 0x0027
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/13/2016 02:44:08, 39424 bytes
    | | | | Driver: kbdclass.sys, 7/16/2016 04:41:54, 62304 bytes
    |
    + USB Root Hub
    | Vendor/Product ID: 0x1022, 0x7808
    | Matching Device ID: USB\ROOT_HUB20
    | Service: usbhub
    | Driver: usbhub.sys, 10/8/2017 19:37:27, 500576 bytes
    | Driver: usbd.sys, 7/16/2016 04:41:55, 32608 bytes
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x0438, 0x7900
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: USB\Class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 10/8/2017 19:37:27, 500576 bytes
    | | Driver: usbd.sys, 7/16/2016 04:41:55, 32608 bytes
    | |
    | +-+ USB Composite Device
    | | | Vendor/Product ID: 0xE0FF, 0x0001
    | | | Location: Port_#0001.Hub_#0004
    | | | Matching Device ID: USB\COMPOSITE
    | | | Service: usbccgp
    | | | Driver: usbccgp.sys, 10/8/2017 19:30:18, 169304 bytes
    | | |
    | | +-+ USB Input Device
    | | | | Vendor/Product ID: 0xE0FF, 0x0001
    | | | | Location: 0000.0012.0000.001.001.000.000.000.000
    | | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | | Service: HidUsb
    | | | | Driver: hidusb.sys, 12/13/2016 02:44:08, 38400 bytes
    | | | | Driver: hidclass.sys, 12/13/2016 02:44:08, 156672 bytes
    | | | | Driver: hidparse.sys, 12/13/2016 02:44:08, 40960 bytes
    | | | |
    | | | +-+ HID-compliant mouse
    | | | | | Vendor/Product ID: 0xE0FF, 0x0001
    | | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | | | Service: mouhid
    | | | | | Driver: mouhid.sys, 7/16/2016 04:41:54, 32256 bytes
    | | | | | Driver: mouclass.sys, 7/16/2016 04:41:54, 59232 bytes
    | | | |
    | | +-+ USB Input Device
    | | | | Vendor/Product ID: 0xE0FF, 0x0001
    | | | | Location: 0000.0012.0000.001.001.000.000.000.000
    | | | | Matching Device ID: USB\Class_03
    | | | | Service: HidUsb
    | | | | Driver: hidusb.sys, 12/13/2016 02:44:08, 38400 bytes
    | | | | Driver: hidclass.sys, 12/13/2016 02:44:08, 156672 bytes
    | | | | Driver: hidparse.sys, 12/13/2016 02:44:08, 40960 bytes
    | | | |
    | | | +-+ HID Keyboard Device
    | | | | | Vendor/Product ID: 0xE0FF, 0x0001
    | | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | | Service: kbdhid
    | | | | | Driver: kbdhid.sys, 12/13/2016 02:44:08, 39424 bytes
    | | | | | Driver: kbdclass.sys, 7/16/2016 04:41:54, 62304 bytes
  4. CatsPaws No response to your post cause your on ignore

  5. ryokoryu Journeyman

    will try but I didn't have to do that with other computers running 12 and not 9c.
  6. Derd Augur

    For eq to run you have to install dx9c, what version of dx you computer shows in dxdiag is irrelevant. Mine shows v 12 but I know I've installed dx9c and so it runs eq just fine.
  7. xxGriff Augur

    Direct X is confusing, while DX10+ are supposed to handle earlier versions of DX, they do so be emulation. However, the earlier version of DX libraries are needed. you will want the June 2010 Direct X 9c redistributable file (around 96mb) from MS. this will likely solve your issues, but it could end up being something else. if so, dont hesitate to post again as there are numerous people here adept at solving EQ related probs. On a separate note, your video (GPU) is an onboard. which is fine, but does mean it shares memory with your system. I would suggest you look into getting your RAM up to 8gb, that leaves RAM for Windows and RAM for textures and other GPU related need. @ 4gb RAM your system only has 3.5gb available and this is while not running any 3D games, which will and is limiting performance, just a suggestion in time. Hope the DX redist solves your problem =)
  8. ryokoryu Journeyman

    this has not fixed the issue, no effect.
  9. Theia New Member

    Hi, you could check your eqclient file, make sure all CPUAffinity's are set to 1: CPUAffinity0 = 1, CPUAffinity1 = 1 etc
    Also check you have your laptop power sent to High performance.
    I had to do both of those to get EQ to run properly, though normally just poor performance across all zones rather than crashing post velious!
    Have you tried re-downloading EQ? might it be corrupted files?
    if it works on your Alienware could you copy the EQ files over as you know that's a working copy?
  10. Kolani Augur

    When you say specifically that you're crashing beyond Velious, has this directory also been used to play on P99?
  11. Sarkaukar Augur

    All OS XP-Vista Win7-8-8.1-10 do come with a base version of DX9 but they do not include several years of updated/added modules. June 2010, version 9.29.1974 is the last Dx9c update. Using an older update version does NOT update itself.

    It was only a few years ago that SOE/DBG required modules that were part of the June 2010 directx 9c. Download, unpack to an easy accessible location then run the dxsetup.exe. Keep the folder for future troubleshooting purposes. The redistribution package will install missing dx9c files as well as replace corrupted ones, as it replaces all of those files.

    https://www.microsoft.com/en-us/download/details.aspx?id=8109

    Also, delete or rename your eqclient.ini, especially if it was copied over from another installation.

    After that, make sure your CPU/GPU drivers are up-to-date. The ones listed are showing to be 2 years old but do the directx 9c update first.
  12. ryokoryu Journeyman

    No I don't play P99 and re-read. I can't load into the game at all on a server pas vel. On revamped zones in servers vel and below I crash when I enter a revamped zone like north ro or commonlands.
  13. ryokoryu Journeyman

    I had done the 9.0 update before your post and also posted that it had no effect.
  14. xxGriff Augur

    Well, sorry that did not get the job done. What exact model is your HP? have you tried running EQ in compatibility mode? ie win 7 or 8? and is EQ being run as admin? where is your EQ directory? i have to move my EQ from C\users... to just C:\Everquest, because the client would crash (this was just before the founders update, and i continue to run from C:\Everquest). your DX diag log is great but it would seem there is something else that needs addressing. what does your everquest crash log show? and Windows Logs?
  15. Kolani Augur

    That's exactly why I asked about P99, since P99 has different data sets that conflict with an existing EQ directory.
  16. ryokoryu Journeyman

    First thing I did was set the game to run as admin before I launched it the first time. this is a years long habbit with games since win 7, I tried compatability mode before ever posting and after the 9.0c install. Maybe a little more info on the issues loading into a server past vel. I can get into character select just fine, after hitting play it goes to loading screen and just hangs there and never gets in.
  17. xxGriff Augur

    there should be an EQ crash report, and a windows log for application error... those hold the information needed. otherwise there is no way on determining if there is an issue with mapping in RAM, a corrupted file, windows resource error or any number of other potentials. at this point there is not enough info to determine if your issue is software or hardware, and the Logs and crash report shed light on what to do next. also the exact model of your HP is helpful. also as stated by others, your display driver is quite old, and should be updated as well. again, without logs and the crash report, we cannot determine if this is a hardware or software issue. DX9c and Drivers are simple and "1st thing to try". since other info like admin, running elevated and compatibility were not stated, in trying to help have to ask. the process of elimination continues...
  18. Sarkaukar Augur

    When you downloaded and ran directx 9c, was it the June 2010 version?
    IS EQ on the system a fresh installed or was it copied from another computer?
    Check your firewall settings/logs to see if ports are being blocked.
    xxGriff likes this.
  19. xxGriff Augur

    Only June 2010 redistrib provides all files/libraries, and DXWEBSETUP and earlier DX addendum will not provide all/latest (last) 9c. although i dont hink blocked ports are the issue as he/she did say "when zoning into re-vamped..." which indicates he can logon and into, but only certain zones are the issue, which is why i said the crash report and win logs would help. an corrupted egg or zon file can cause this as well as missing DX API libraries.
  20. Febb Augur

    In your everquest/logs directory there is a dbg.txt file, open it up and copy and paste about the last 50 lines of that file into a post here.