Customer support cant help

Discussion in 'Gotham City (General Gameplay)' started by TonyPeperoni, Apr 13, 2023.

  1. TonyPeperoni New Player

    Hi all! Guys I don't know what to do. I lived in US and moved, and my account was linked to my phone number from US. I forgot my account password and can't recover it because my phone number is lost and I'm in another country. I contacted technical support and explained the whole situation, provided all my data (secret answer, payment data, phone number, absolutely everything), but a code should come to the phone number, but I can’t know it. Because the number is invalid and from another country, I can't recover it.
    I have a question, is it really impossible to get into position? I know all the information the account owner knows, why am I losing my 10 year old account because I moved?
  2. TheLorax 15000 Post Club

    If you could remember your password would you be able to log in?
  3. Mepps Sr. Community Manager

    The support team is actually the only place to address this issue. Do you have your ticket #?
  4. TonyPeperoni New Player

    sure
  5. TonyPeperoni New Player

    im send u private message, thanks