Can't play the game.

Discussion in 'Game Support' started by DexStarrTheCat, Apr 30, 2016.

  1. DexStarrTheCat New Player

    Hello I recently installed DCUO through stream and when it was done I made an account and click "Play"
    then it just sits there for a minute then closes.

    if I try to reopen it there is a message saying "The game is already running" but it is not in task manager or anything.

    PLEASE HELP!
  2. DexStarrTheCat New Player

    SOMEONE PLEASE REPLY!!!
  3. LadyLightning Issue Tracker Volunteer

    if you get the game running error, restart your PC.

    The starting issue seems like malware or security software interupting the start.
  4. DexStarrTheCat New Player

    How do I fix it? I am on windows 10 I don't know if windows defender is doing anything but I am turning it off and restarting my computer to try it again.
  5. tbosh Well-Known Player

    Does your computer meet the required minimum specs to play dcuo?
  6. tbosh Well-Known Player

    Minimum Recommended System Requirements

    OS: Windows XP SP3 (32-bit)
    Processor: P4 3.0GHz or AMD equivalent
    Memory: 1GB
    Graphics: nVidia 7800+, or ATI (AMD) 1950 or greater (comparison chart)
    Network: Broadband Internet Connection required
    Hard Drive: 30GB of free hard drive space
  7. tbosh Well-Known Player

    Try reload the client.

    I've had to do this for a couple of steam games.
  8. DexStarrTheCat New Player

    How do I reload it? I already tried to re-install it
  9. tbosh Well-Known Player

    Let me go find out, don't remember off the top of my head.
  10. tbosh Well-Known Player

  11. tbosh Well-Known Player

  12. DexStarrTheCat New Player

  13. LadyLightning Issue Tracker Volunteer

    It looks incomplete, like a broken install or missing windows components.

    Make sure you have:
    NET Framework
    C++ Runtime library
    Driectx
    Internet Explorer

    Download the launchpad installer again and use the repair option. Then set the Launchpad to start with admin rights. After this and your security software is all set, do Vallidate Game Assets.

    Hint: Do not share your login ID. It makes your account vulnaerable to account theft.
  14. Gamber890 Active Player

    The Problem might be that U downloaded it from Stream and not from the Site.