This will probably have to be answered in a petition, but does anyone know if you can in fact have an account deleted?
On the other hand, if your toons simply aren't showing up in the Launchpad drop down list, go ahead and log into a character select screen, they should be there. If your server was merged into another server, this will be the case, for example. If a server is down, you may not see those toons listed until it comes back up.
If the above has not helped out, are you able to create a new toon on any server? Sometimes just making a level 1 will kick-start your account to sync with the servers. Stranger things have happened, but this has worked in the past.
Kuulei has played for a long time, so to me it sounded like they wanted an account deleted. They moved from AB to MajDul.
While there are many examples of "suicide by GM" in the game I have yet to hear of someone actively wanting their account removed. It will be a shame to see you go though And i'm really sorry but I can't resist being the first to ask: Can I have your stuff?