unknown error occured DC online universe

Discussion in 'Game Support' started by varance88, Mar 5, 2014.

  1. varance88 New Player

    Anyone have an issue with the Launcher not launching properly with only a big black box in its place?

    I removed the game and try to download again .....still the lancher go black after 5 seconds.
    Please Help !!!!

    i just paid for membership for a year .....play for 1 month got black screen
  2. varance88 New Player

    Im trying to load a game again ...but it could not work at all......Lancher turned to black box !!!!!!!
  3. TSR-AlexS Customer Service

  4. varance88 New Player

    well....from what i did ..since that night i can't play the game. But the day after, i can log it the game normally..NO PROBLEM AT ALL....

    But again !!! today same problem i cant log in ......just opening the Launcher ==>> LANCHER TURNS TO BLACK BOX AGAIN..

    Please help
  5. OnceUponATime Dedicated Player

    Okay, normally if the launcher bugs out like that you can repair it by running the setup and telling it to repair your install.
    The setup util can be found here:
    https://launch.soe.com/installer/DCUO_setup.exe
    If you run that and tell it to repair your existing install it should fix the launcher files so that you stop seeing a black box.
  6. varance88 New Player

    Right now i click repair......but the LAUNCHER ....turns black tooo ...
    OHH what is happening?!!
  7. OnceUponATime Dedicated Player

    Okay there are two other general fixes for this one. One is deleting LaunchPad-user.ini which is in your DCUO folder.

    The other is checking your flash install. The launcher uses flash and what is essentially an Internet Explorer, so open up Internet Explorer and make sure you have flash installed and enabled. You can check/update that here:
    http://get.adobe.com/flashplayer/
  8. varance88 New Player

  9. varance88 New Player

    One thing .....is it about my internet connection ......configuration .....just asking ...
    I read some forum ..they mentioned about internet configuration ..:mad:

    BUT yesterday i can play normally >> No PROBLEM AT ALL!!!! i did not change any configuration ....


    The way that you mentioned deleting LaunchPad-user.ini which is in your DCUO folder. I did deleted it. BUT as a result it showed the samething .......HELP!!
  10. varance88 New Player


    UPDATE: I reinstall my windows everything ..
    DOWNLOAD THE LATEST FLASH, DIRECT X,FRAMEWORK 4, and C++

    Still NOTHING CHANGE

    First when am click open
    http://postimg.org/image/k2u1nxrkf/

    Secondly ....lolz SAME THING SHOWED UP !!! ALL BLACK !!!

    http://postimg.org/image/t354f1azt/
    thank you for the help i will be looking forward for more of your wise input
  11. varance88 New Player

    HOPE THEY CAN FIX IT !!! soon :eek:
  12. varance88 New Player

    NOW i can play the game ...
    The thing is. all i have to do is wait for re boot server ...then i can log in normally..